Integrated Quality Function Deployment (QFD) Model for Dry Bulk Terminal Improvements (DBTI) in Malaysian Ports

The main purpose of this paper is to apply integrated quality function deployment (QFD) for dry bulk terminal improvement from the perspectives of the customers. Firstly, the main issue of the QFD problem was made which are ‘what’ the customer required and ‘how’ to implement the problem to solutions...

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Main Authors:	Md. Ashlyzan, Razik, Razman, Mat Tahar, Wan Hasrulnizzam, Wan Mahmood, Norlinda, Mohd Rozar
Format:	Article
Language:	English
Published:	JOEBM 2015
Subjects:	T Technology (General)
Online Access:	http://umpir.ump.edu.my/id/eprint/17730/ http://umpir.ump.edu.my/id/eprint/17730/ http://umpir.ump.edu.my/id/eprint/17730/ http://umpir.ump.edu.my/id/eprint/17730/1/Integrated%20Quality%20Function%20Deployment%20%28QFD%29%20Model%20for%20Dry%20Bulk%20Terminal%20Improvements%20%28DBTI%29%20in%20Malaysian%20Ports.pdf

id	ump-17730
recordtype	eprints
spelling	ump-177302017-05-25T01:59:19Z http://umpir.ump.edu.my/id/eprint/17730/ Integrated Quality Function Deployment (QFD) Model for Dry Bulk Terminal Improvements (DBTI) in Malaysian Ports Md. Ashlyzan, Razik Razman, Mat Tahar Wan Hasrulnizzam, Wan Mahmood Norlinda, Mohd Rozar T Technology (General) The main purpose of this paper is to apply integrated quality function deployment (QFD) for dry bulk terminal improvement from the perspectives of the customers. Firstly, the main issue of the QFD problem was made which are ‘what’ the customer required and ‘how’ to implement the problem to solutions. This two major of components to be emphasized on the house of quality (HOQ) matrices. In this research, the systematic procedures using inferential statistics which are factor analysis and correlation spearman were applying in QFD method. Factor analysis used for identifying the best group and reduced the unused items. Whereas correlation spearman used for see the relationship and strengthen each factor. The results in this study show 4 best group or criteria were identified which are loading efficiency, infrastructure improvement, time performance and dry bulk operation improvement. This four criteria is the main criteria for improvement. The using QFD method suggested the management in Port Terminal should listen the customer voice to raise the issue for solutions. How to solve the issue is based on the strategy implemented. The proposed strategy from this study can be used for the port management to identify solution in dry bulk terminal. JOEBM 2015 Article PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/17730/1/Integrated%20Quality%20Function%20Deployment%20%28QFD%29%20Model%20for%20Dry%20Bulk%20Terminal%20Improvements%20%28DBTI%29%20in%20Malaysian%20Ports.pdf Md. Ashlyzan, Razik and Razman, Mat Tahar and Wan Hasrulnizzam, Wan Mahmood and Norlinda, Mohd Rozar (2015) Integrated Quality Function Deployment (QFD) Model for Dry Bulk Terminal Improvements (DBTI) in Malaysian Ports. Journal of Economics, Business and Management, 3 (4). pp. 413-416. ISSN 2301-3567 http://www.joebm.com/index.php?m=content&c=index&a=show&catid=42&id=511 DOI: 10.7763/JOEBM.2015.V3.219
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English
topic	T Technology (General)
spellingShingle	T Technology (General) Md. Ashlyzan, Razik Razman, Mat Tahar Wan Hasrulnizzam, Wan Mahmood Norlinda, Mohd Rozar Integrated Quality Function Deployment (QFD) Model for Dry Bulk Terminal Improvements (DBTI) in Malaysian Ports
description	The main purpose of this paper is to apply integrated quality function deployment (QFD) for dry bulk terminal improvement from the perspectives of the customers. Firstly, the main issue of the QFD problem was made which are ‘what’ the customer required and ‘how’ to implement the problem to solutions. This two major of components to be emphasized on the house of quality (HOQ) matrices. In this research, the systematic procedures using inferential statistics which are factor analysis and correlation spearman were applying in QFD method. Factor analysis used for identifying the best group and reduced the unused items. Whereas correlation spearman used for see the relationship and strengthen each factor. The results in this study show 4 best group or criteria were identified which are loading efficiency, infrastructure improvement, time performance and dry bulk operation improvement. This four criteria is the main criteria for improvement. The using QFD method suggested the management in Port Terminal should listen the customer voice to raise the issue for solutions. How to solve the issue is based on the strategy implemented. The proposed strategy from this study can be used for the port management to identify solution in dry bulk terminal.
format	Article
author	Md. Ashlyzan, Razik Razman, Mat Tahar Wan Hasrulnizzam, Wan Mahmood Norlinda, Mohd Rozar
author_facet	Md. Ashlyzan, Razik Razman, Mat Tahar Wan Hasrulnizzam, Wan Mahmood Norlinda, Mohd Rozar
author_sort	Md. Ashlyzan, Razik
title	Integrated Quality Function Deployment (QFD) Model for Dry Bulk Terminal Improvements (DBTI) in Malaysian Ports
title_short	Integrated Quality Function Deployment (QFD) Model for Dry Bulk Terminal Improvements (DBTI) in Malaysian Ports
title_full	Integrated Quality Function Deployment (QFD) Model for Dry Bulk Terminal Improvements (DBTI) in Malaysian Ports
title_fullStr	Integrated Quality Function Deployment (QFD) Model for Dry Bulk Terminal Improvements (DBTI) in Malaysian Ports
title_full_unstemmed	Integrated Quality Function Deployment (QFD) Model for Dry Bulk Terminal Improvements (DBTI) in Malaysian Ports
title_sort	integrated quality function deployment (qfd) model for dry bulk terminal improvements (dbti) in malaysian ports
publisher	JOEBM
publishDate	2015
url	http://umpir.ump.edu.my/id/eprint/17730/ http://umpir.ump.edu.my/id/eprint/17730/ http://umpir.ump.edu.my/id/eprint/17730/ http://umpir.ump.edu.my/id/eprint/17730/1/Integrated%20Quality%20Function%20Deployment%20%28QFD%29%20Model%20for%20Dry%20Bulk%20Terminal%20Improvements%20%28DBTI%29%20in%20Malaysian%20Ports.pdf
first_indexed	2023-09-18T22:24:39Z
last_indexed	2023-09-18T22:24:39Z
_version_	1777415885822099456

Integrated Quality Function Deployment (QFD) Model for Dry Bulk Terminal Improvements (DBTI) in Malaysian Ports

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