Service delivery system and customer patronization : a comparison of ethnic restaurants in Shah Alam / Zulhan Othman
In today's sophisticated environment demand by restaurant customers for the highest levels of efficiency, quality, flexibility and dependability in the service delivery system has increased tremendously. Many restaurant businesses recognize that attaining customer satisfaction through effici...
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| Format: | Thesis |
| Language: | English |
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2007
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| Online Access: | http://ir.uitm.edu.my/id/eprint/3395/ http://ir.uitm.edu.my/id/eprint/3395/1/TM_ZULHAN%20OTHMAN%20HM%2007_5%201.pdf |