Service delivery system and customer patronization : a comparison of ethnic restaurants in Shah Alam / Zulhan Othman

by Othman, Zulhan
Published 2007

The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman

by Othman, Zulhan
Published 2015

The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman

by Othman, Zulhan
Published 2015

Stimulus of socio-cultural factors, internalization, food choice and eating pattern / Mohd Azmin Akbarruddin and Zulhan Othman

by Akbarruddin, Mohd Azmin, Othman, Zulhan
Published 2014

Exploring the relationship between spirituality and work values amongst hospitality students / Rahmat Hashim, Alina Shuhaida Mohd Ramly and Zulhan Othman

by Hashim, Rahmat, Mohd Ramly, Alina Shuhaida, Othman, Zulhan
Published 2009

An investigative study into the Hazard Analysis Of Critical Control Point (HACCP) implementation in Small and Medium-Sized Food Manufacturing Enterprises (SMEs) / Muhammad Izzat Zu...

by Mohd Zahari, Mohd Salehuddin, Jalis, Mohd Hairi, Othman, Zulhan
Published 2009

Customer behavioral intention: Influence of service delivery failures and perceived values in Malay restaurants / Zulhan Othman, Salleh Mohd Radzi and Mohd Hafiz Mohd Hanafiah

by Othman, Zulhan, Mohd Radzi, Salleh, Mohd Hanafiah, Mohd Hafiz
Published 2014