Important attributes of customer satisfaction in telecom industry: a survey based study
Customer satisfaction has been acknowledged as critical success factors in any organizations. Recent developments in telecom sector shows that communication services providers (CSPs) are engaged in various marketing and survey activities to discover the satisfaction level of their customers. In gene...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
IEEE
2017
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/62533/ http://irep.iium.edu.my/62533/ http://irep.iium.edu.my/62533/ http://irep.iium.edu.my/62533/1/62533_Important%20Attributes%20of%20Customer%20Satisfaction.pdf |