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    Calculating customer experience management index for telecommunication service using genetic algorithm based weighted attributes
    Calculating customer experience management index for telecommunication service using genetic algorithm based weighted attributes
    by Khan, Nusratullah, Akram, M. Usman, Shah, Asadullah, Ahmed Khan, Shoab
    Published 2018
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  2. 2
    Important attributes of customer satisfaction in telecom industry: a survey based study
    Important attributes of customer satisfaction in telecom industry: a survey based study
    by Khan, Nusratullah, Shah, Asadullah, Akram, Muhammad Usman, Ahmad Khan, Shoab
    Published 2017
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