Calculating customer experience management index for telecommunication service using genetic algorithm based weighted attributes

by Khan, Nusratullah, Akram, M. Usman, Shah, Asadullah, Ahmed Khan, Shoab
Published 2018

Important attributes of customer satisfaction in telecom industry: a survey based study

by Khan, Nusratullah, Shah, Asadullah, Akram, Muhammad Usman, Ahmad Khan, Shoab
Published 2017