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  1. 1
    Delivering quality service balancing customer perceptions and expectations
    by Zeithaml
    Published 1990
    Subjects: “…Service industries Quality control Mathematical models…”
  2. 2
    Service success! lessons from a leader on how to turn around a service business
    by Kaplan
    Published 1994
    Subjects: “…Service industries Quality control…”
  3. 3
    Managing services Marketing, operations and hu n resources
    by Lovelock
    Published 1992
    Subjects: “…Service industries Quality control…”
  4. 4
    Managing service quality (vol. III
    Published 1997
    Subjects: “…Service industries Quality control…”
  5. 5
    Lean Six Sigma for service how to use Lean Speed and Six Sigma Quality to improve services and transactions
    by George 1947-
    Published 2003
    Subjects: “…Service industries Quality control Statistical methods.…”
  6. 6
    Principles of quality costs principles, implementations and use
    by Campanella
    Published 1999
    Subjects: “…Service industries Quality control Costs Case studies…”
  7. 7
    A customer perception and satisfaction survey for a fresh ration supply system by royal service corps
    by Muhamad Fadzly Bin Abd Kadir
    Published 2008
    Subjects: “…Service industries Quality control…”
  8. 8
    Factor influence service quality at hotel in Kuala Terengganu /Caroline Anak Francis & Ireine Anak Steward Maurice
    Subjects: “…Hospitality industry. Hotels, clubs, restaurants, etc. Food service…”
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  9. 9
    Food hygiene awareness among food handlers at night market / Puteri Anis Mazreen Zakaria dan Farah Natasya Ishak
    Subjects: “…Hospitality industry. Hotels, clubs, restaurants, etc. Food service…”
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  10. 10
    Customer satisfaction towards fast food restaurant: a focus on RASAMAS Restaurant / Anin Zabidah Idris
    by Idris, Anin Zabidah
    Published 2010
    Subjects: “…Hospitality industry. Hotels, clubs, restaurants, etc. Food service…”
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  11. 11
    Best practices building your business with customer-focused solutions
    by Hiebeler
    Published 1998
    Subjects: “…Customer services Quality control Case studies…”
  12. 12
    Croatia Program-for-Results : Improving Quality and Efficiency of Health Services
    by World Bank
    Published 2014
    Subjects: “…QUALITY CONTROL…”
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  13. 13
    Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria
    Subjects: “…Service industries…”
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  14. 14
    Consumer protection under Islamic law in the service industry
    by Abu Bakar, Elistina, Amin, Naemah
    Published 2011
    “… is consumer protection in the service industry. However, they are becoming important to consumers and have…”
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  15. 15
    Water and Wastewater Services in the Danube Region : Montenegro Country Note
    by World Bank
    Published 2015
    Subjects: “…WATER QUALITY CONTROL…”
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  16. 16
    India : Road Transport Service Efficiency Study
    by World Bank
    Published 2012
    Subjects: “…QUALITY CONTROL…”
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  17. 17
    Water and Wastewater Services in the Danube Region : Croatia Country Note
    by World Bank
    Published 2015
    Subjects: “…SERVICE QUALITY…”
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  18. 18
    Does Health Insurance Impede Trade in Health Care Services?
    Subjects: “…QUALITY CONTROL…”
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  19. 19
    Decentralization and Service Delivery in Albania : Governance in the Water Sector
    by World Bank
    Published 2013
    Subjects: “…QUALITY OF SERVICE…”
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  20. 20
    Development of Lean ISO 9001:2008 theoretical framework using RASCH model in Malaysian food and beverages industry / Nurul Syuhadah Khusaini
    by Khusaini, Nurul Syuhadah
    Published 2014
    Subjects: “…Quality control. Standards…”
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