Showing 1 - 2 results of 2 for search 'Zeithaml', query time: 0.01s Refine Results
  1. 1
    Delivering quality service balancing customer perceptions and expectations
    by Zeithaml
    Published 1990
  2. 2
    Management function & strategy
    by BATEMAN
    Published 1993
    Other Authors: “…ZEITHAML…”
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