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  1. 1
    Maximising profits the customer-centric approach
    by Teo
    Published 2003
    Subjects: “…Customer relations Asia Case studies.…”
  2. 2
    Customer relationship management a global perspective
    Published 2008
    Subjects: “…Customer relations Management…”
  3. 3
    Customer relationships
    by Cartwright
    Published 2003
    Subjects: “…Customer relations.…”
  4. 4
    Customer genius becoming a customer-centric business
    by Fisk
    Published 2009
    Subjects: “…Customer relations…”
  5. 5
    Relationship marketing
    by STONE
    Published 1995
    Subjects: “…Customer relations…”
  6. 6
    Customer services for dummies
    by Leland
    Published 2006
    Subjects: “…Customer relations…”
  7. 7
    At your service calamities, catastrophes, and other curiosities of customer service
    by Becker
    Published 1998
    Subjects: “…Customer relations…”
  8. 8
    Memikat hati pelanggan
    by Holmes
    Published 2004
    Subjects: “…Customer relations…”
  9. 9
    Loyalty.com customer relationship management in the new era of Internet marketing
    by Newell
    Published 2000
    Subjects: “…Customer relations…”
  10. 10
    Cara memikat dan menambat hati pelanggan
    by LeBoeuf
    Published 1995
    Subjects: “…Customer relations…”
  11. 11
    Customers run your company they pay the bills!
    by Kearney
    Published 1990
    Subjects: “…Customer relations…”
  12. 12
    Environmental oriented corporate social responsibility and customer loyalty:corporate image as a mediator / Nor Irwani Abdul Rahman
    by Abdul Rahman, Nor Irwani
    Published 2015
    Subjects: “…Customer services. Customer relations…”
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    Get full text
  13. 13
    The effects of hotel’s brand personality dimensions on customer’s satisfaction in Kuala Lumpur hotels / Nadiah Abu Zaireen
    by Abu Zaireen, Nadiah
    Published 2013
    Subjects: “…Customer services. Customer relations…”
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    Get full text
  14. 14
    Customer satisfaction towards service quality in banking industry: a case study at the main branch of Maybank in Malacca / Nur Fatin Atiqah Mohamad Nasir and Norul Khairunnisa Razali
    Subjects: “…Customer services. Customer relations…”
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    Get full text
  15. 15
    The effect of leadership styles towards person organization fit among teachers in Sekolah Kebangsaan Batu Laut / Nur Shuhada Adzam Yukhairiz
    by Adzam Yukhairiz, Nur Shuhada
    Published 2017
    Subjects: “…Customer services. Customer relations…”
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    Get full text
  16. 16
    The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman
    by Othman, Zulhan
    Published 2015
    Subjects: “…Customer services. Customer relations…”
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    Get full text
  17. 17
    The acceptance of Bank Rakyat services through their corporate social responsibilities (CSR) provided by Bank Rakyat Jasin Melaka / Robieahton Kamarudin
    by Kamarudin, Robieahton
    Published 2008
    Subjects: “…Customer services. Customer relations…”
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    Get full text
  18. 18
    An initial study of DPMM's performance in promoting Malay enterpreneurs / Roszianah Kasim
    by Kasim, Roszianah
    Published 2006
    Subjects: “…Customer services. Customer relations…”
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    Get full text
  19. 19
    Relationship between promotion effectiveness and promotion mix of DNA Asia ICT Sdn. Bhd. / Farino Santani Lian
    by Lian, Farino Santani
    Published 2009
    Subjects: “…Customer services. Customer relations…”
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    Get full text
  20. 20
    A study on the effectiveness of the advertising media used by Maybank for its financing services towards customer awareness in 2008 / Ida Aziaty Ramli
    by Ramli, Ida Aziaty
    Published 2008
    Subjects: “…Customer services. Customer relations…”
    Get full text
    Get full text
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