Boosting Quality Performance Through Customer Knowledge Management and Service Innovation Capability in the Automotive Industry
The intention of service innovation capability in the automotive industry is seen as a sustainable competitive advantage that drives the firm’s quality performance. It is a holding ability to absorb, adapt and transform a given technology into the operational, managerial and assignable routines that...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Academic Conferences and Publishing International Limited Reading, UK
2018
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/22043/ http://umpir.ump.edu.my/id/eprint/22043/ http://umpir.ump.edu.my/id/eprint/22043/1/Boosting%20Quality%20Performance%20Through.pdf |