Business Process Outsourcing Performance Evaluation: A Lean-Agile Framework and Its Empirical Validation

How do we know that a Business Process Outsourcing (BPO) company is performing well or not? The validation method of the hybrid constructs presented in this paper is fueled by the investigation on the empirical framework of such question. Cost and quality which are seen as key factors of measurement...

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Main Authors:	Oluyinka, Oludapo Samson, Cheng, Jack Kie, Puteri Fadzline, Tamyez, Ayodele, Freida Ozavize
Format:	Conference or Workshop Item
Language:	English
Published:	ESB Business School 2016
Subjects:	HD Industries. Land use. Labor
Online Access:	http://umpir.ump.edu.my/id/eprint/15565/ http://umpir.ump.edu.my/id/eprint/15565/1/fim-2016-samson-Business%20Process%20Outsourcing%20Performance%20Evaluation.pdf

id	ump-15565
recordtype	eprints
spelling	ump-155652018-10-18T03:20:14Z http://umpir.ump.edu.my/id/eprint/15565/ Business Process Outsourcing Performance Evaluation: A Lean-Agile Framework and Its Empirical Validation Oluyinka, Oludapo Samson Cheng, Jack Kie Puteri Fadzline, Tamyez Ayodele, Freida Ozavize HD Industries. Land use. Labor How do we know that a Business Process Outsourcing (BPO) company is performing well or not? The validation method of the hybrid constructs presented in this paper is fueled by the investigation on the empirical framework of such question. Cost and quality which are seen as key factors of measurement have received favorable attention from researchers in manufacturing and production industries. However, the business process outsourcing service industry faces challenges with the recent change in the supply chain management orientation to the business as a service across networks of corporations. Therefore, this paper provides a validation of the performance measurement framework for BPO service organizations. To our knowledge, this is the first of its kind to extensively explore both lean and agile literature and then conceptualize the literature into a hybrid framework. We evaluated the current/existing framework that measures performance effectiveness and efficiency under lean and agile methodologies, excavated 8 constructs and then conducted a reliability and validity test for validation. ESB Business School 2016 Conference or Workshop Item PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/15565/1/fim-2016-samson-Business%20Process%20Outsourcing%20Performance%20Evaluation.pdf Oluyinka, Oludapo Samson and Cheng, Jack Kie and Puteri Fadzline, Tamyez and Ayodele, Freida Ozavize (2016) Business Process Outsourcing Performance Evaluation: A Lean-Agile Framework and Its Empirical Validation. In: International Business Engineering Conference Proceedings, 26-27 September 2016 , Kuala Lumpur, Malaysia. pp. 311-331.. ISBN 9-789670-691916
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English
topic	HD Industries. Land use. Labor
spellingShingle	HD Industries. Land use. Labor Oluyinka, Oludapo Samson Cheng, Jack Kie Puteri Fadzline, Tamyez Ayodele, Freida Ozavize Business Process Outsourcing Performance Evaluation: A Lean-Agile Framework and Its Empirical Validation
description	How do we know that a Business Process Outsourcing (BPO) company is performing well or not? The validation method of the hybrid constructs presented in this paper is fueled by the investigation on the empirical framework of such question. Cost and quality which are seen as key factors of measurement have received favorable attention from researchers in manufacturing and production industries. However, the business process outsourcing service industry faces challenges with the recent change in the supply chain management orientation to the business as a service across networks of corporations. Therefore, this paper provides a validation of the performance measurement framework for BPO service organizations. To our knowledge, this is the first of its kind to extensively explore both lean and agile literature and then conceptualize the literature into a hybrid framework. We evaluated the current/existing framework that measures performance effectiveness and efficiency under lean and agile methodologies, excavated 8 constructs and then conducted a reliability and validity test for validation.
format	Conference or Workshop Item
author	Oluyinka, Oludapo Samson Cheng, Jack Kie Puteri Fadzline, Tamyez Ayodele, Freida Ozavize
author_facet	Oluyinka, Oludapo Samson Cheng, Jack Kie Puteri Fadzline, Tamyez Ayodele, Freida Ozavize
author_sort	Oluyinka, Oludapo Samson
title	Business Process Outsourcing Performance Evaluation: A Lean-Agile Framework and Its Empirical Validation
title_short	Business Process Outsourcing Performance Evaluation: A Lean-Agile Framework and Its Empirical Validation
title_full	Business Process Outsourcing Performance Evaluation: A Lean-Agile Framework and Its Empirical Validation
title_fullStr	Business Process Outsourcing Performance Evaluation: A Lean-Agile Framework and Its Empirical Validation
title_full_unstemmed	Business Process Outsourcing Performance Evaluation: A Lean-Agile Framework and Its Empirical Validation
title_sort	business process outsourcing performance evaluation: a lean-agile framework and its empirical validation
publisher	ESB Business School
publishDate	2016
url	http://umpir.ump.edu.my/id/eprint/15565/ http://umpir.ump.edu.my/id/eprint/15565/1/fim-2016-samson-Business%20Process%20Outsourcing%20Performance%20Evaluation.pdf
first_indexed	2023-09-18T22:20:22Z
last_indexed	2023-09-18T22:20:22Z
_version_	1777415615797002240

Business Process Outsourcing Performance Evaluation: A Lean-Agile Framework and Its Empirical Validation

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