Business Process Outsourcing Performance Evaluation: A Lean-Agile Framework and Its Empirical Validation

How do we know that a Business Process Outsourcing (BPO) company is performing well or not? The validation method of the hybrid constructs presented in this paper is fueled by the investigation on the empirical framework of such question. Cost and quality which are seen as key factors of measurement...

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Bibliographic Details
Main Authors: Oluyinka, Oludapo Samson, Cheng, Jack Kie, Puteri Fadzline, Tamyez, Ayodele, Freida Ozavize
Format: Conference or Workshop Item
Language:English
Published: ESB Business School 2016
Subjects:
Online Access:http://umpir.ump.edu.my/id/eprint/15565/
http://umpir.ump.edu.my/id/eprint/15565/1/fim-2016-samson-Business%20Process%20Outsourcing%20Performance%20Evaluation.pdf