Surveying Users' Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library

Global competition among academic institutions has compelled university libraries to transform their conventional services and traditional roles to a more sophisticated, all-round service provider that can deliver their best services to their users. University libraries must cater the expansion of i...

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Bibliographic Details
Main Authors: Suziyana, Mat Dahan, Mohd Yusof, Taib, Nurhaizan, Mohd Zainudin, Fadzida, Ismail
Format: Article
Language:English
Published: Elsevier Ltd 2016
Subjects:
Online Access:http://umpir.ump.edu.my/id/eprint/11867/
http://umpir.ump.edu.my/id/eprint/11867/
http://umpir.ump.edu.my/id/eprint/11867/
http://umpir.ump.edu.my/id/eprint/11867/7/Surveying%20Users.pdf