Structural relationships between aspects of hotel service quality and their effect on tourist satisfaction
This study examines the impact of assurance, reliability, responsiveness, tangibles and empathy on the level of tourist satisfaction with hotel service delivery A questionnaire is distributed to 200 respondents who are patrons of hotels in the Federal Territory of Labuan, Malaysia and are familiar w...
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| Format: | Article |
| Language: | English |
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Penerbit Universiti Kebangsaan Malaysia
2012
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| Online Access: | http://journalarticle.ukm.my/6384/ http://journalarticle.ukm.my/6384/ http://journalarticle.ukm.my/6384/1/Fast_color_scan_to_a_PDF_file_10.DOC |