Politeness of front counter staff of Malaysian Private Hospitals
Politeness is an important social element in the Malaysian society and it is gauged by the way people behave towards each other during interactions. In this context, politeness is taken to mean good manners such as greeting, acknowledging and thanking others. Taking the cue from the Malaysian govern...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit UKM
2013
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| Online Access: | http://journalarticle.ukm.my/6041/ http://journalarticle.ukm.my/6041/ http://journalarticle.ukm.my/6041/1/2220-4390-1-SM.pdf |