Electronic Customer Relationship (e-CRM): a pulse on the retailing community / Engku Badrul Nizam Engku Abdul Rahman
e-CRM is an Electronic Customer Relations Management solution, specifically designed and developed to suit all front and back office needs. e-CRM will assist in maintaining and organizing all sales leads, customer base information, list of products, quotation generating and tracking and compet...
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| Format: | Thesis |
| Language: | English |
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2005
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| Online Access: | http://ir.uitm.edu.my/id/eprint/724/ http://ir.uitm.edu.my/id/eprint/724/1/TD_ENGKU%20BADRUL%20NIZAM%20ENGKU%20ABDUL%20RAHMAN%20CS%2005_5.pdf |