A study on customers’ satisfaction towards services provided by agency at Urban Transformation Center (UTC) Melaka / Muhd Lokman Nul Hakim Lamri
The main objective of this study was to study the level of customer satisfaction towards service provided by agency at UTC Melaka through the service quality model developed by Parasuraman which tangibility, reliability, responsiveness, empathy and assurance. The instrument used to study the level o...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2014
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| Online Access: | http://ir.uitm.edu.my/id/eprint/25710/ http://ir.uitm.edu.my/id/eprint/25710/1/PPb_MUHD%20LOKMAN%20NUL%20HAKIM%20LAMRI%20BM%20M%2014_5.pdf |