Factors contributing to customer satisfaction toward claim services in Anika Insurance Brokers Sdn Bhd / Mohd Amri Yusof Lateb

The research entitled “Factors Contributing to Customer Satisfaction toward Claim Services in Anika Insurance Brokers Sdn Bhd” is conducted with four objectives mainly which the first objective is to measure the level of customer satisfaction towards claim services provided by Anika Insurance Broker...

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Bibliographic Details
Main Author:	Yusof Lateb, Mohd Amri
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2011
Subjects:	Consumer satisfaction Insurance
Online Access:	http://ir.uitm.edu.my/id/eprint/25331/ http://ir.uitm.edu.my/id/eprint/25331/1/PPb_MOHD%20AMRI%20YUSOF%20LATEB%20BM%20M%2011_5.pdf

id	uitm-25331
recordtype	eprints
spelling	uitm-253312019-11-08T09:09:05Z http://ir.uitm.edu.my/id/eprint/25331/ Factors contributing to customer satisfaction toward claim services in Anika Insurance Brokers Sdn Bhd / Mohd Amri Yusof Lateb Yusof Lateb, Mohd Amri Consumer satisfaction Insurance The research entitled “Factors Contributing to Customer Satisfaction toward Claim Services in Anika Insurance Brokers Sdn Bhd” is conducted with four objectives mainly which the first objective is to measure the level of customer satisfaction towards claim services provided by Anika Insurance Brokers, second is to identify the most important factors that contributes to customer satisfaction toward claim services provided by Anika Insurance Brokers, third is to determine the direction of relationship between Service Quality and Commitment toward Customer Satisfaction and the last objective is to determine the direction of relationship between Knowledge and Efficiency toward Customer Satisfaction. Respondents that involve in this research study are mainly clients of Anika Insurance Brokers Sdn Bhd that having a claim history with Anika with 50 questionnaires were distributed toward them. At the end of this research, researcher found that all of the independent variable is trust to be the important factors that contribute towards customer satisfaction among clients of Anika Insurance Brokers Sdn Bhd. Faculty of Business and Management 2011 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/25331/1/PPb_MOHD%20AMRI%20YUSOF%20LATEB%20BM%20M%2011_5.pdf Yusof Lateb, Mohd Amri (2011) Factors contributing to customer satisfaction toward claim services in Anika Insurance Brokers Sdn Bhd / Mohd Amri Yusof Lateb. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer satisfaction Insurance
spellingShingle	Consumer satisfaction Insurance Yusof Lateb, Mohd Amri Factors contributing to customer satisfaction toward claim services in Anika Insurance Brokers Sdn Bhd / Mohd Amri Yusof Lateb
description	The research entitled “Factors Contributing to Customer Satisfaction toward Claim Services in Anika Insurance Brokers Sdn Bhd” is conducted with four objectives mainly which the first objective is to measure the level of customer satisfaction towards claim services provided by Anika Insurance Brokers, second is to identify the most important factors that contributes to customer satisfaction toward claim services provided by Anika Insurance Brokers, third is to determine the direction of relationship between Service Quality and Commitment toward Customer Satisfaction and the last objective is to determine the direction of relationship between Knowledge and Efficiency toward Customer Satisfaction. Respondents that involve in this research study are mainly clients of Anika Insurance Brokers Sdn Bhd that having a claim history with Anika with 50 questionnaires were distributed toward them. At the end of this research, researcher found that all of the independent variable is trust to be the important factors that contribute towards customer satisfaction among clients of Anika Insurance Brokers Sdn Bhd.
format	Student Project
author	Yusof Lateb, Mohd Amri
author_facet	Yusof Lateb, Mohd Amri
author_sort	Yusof Lateb, Mohd Amri
title	Factors contributing to customer satisfaction toward claim services in Anika Insurance Brokers Sdn Bhd / Mohd Amri Yusof Lateb
title_short	Factors contributing to customer satisfaction toward claim services in Anika Insurance Brokers Sdn Bhd / Mohd Amri Yusof Lateb
title_full	Factors contributing to customer satisfaction toward claim services in Anika Insurance Brokers Sdn Bhd / Mohd Amri Yusof Lateb
title_fullStr	Factors contributing to customer satisfaction toward claim services in Anika Insurance Brokers Sdn Bhd / Mohd Amri Yusof Lateb
title_full_unstemmed	Factors contributing to customer satisfaction toward claim services in Anika Insurance Brokers Sdn Bhd / Mohd Amri Yusof Lateb
title_sort	factors contributing to customer satisfaction toward claim services in anika insurance brokers sdn bhd / mohd amri yusof lateb
publisher	Faculty of Business and Management
publishDate	2011
url	http://ir.uitm.edu.my/id/eprint/25331/ http://ir.uitm.edu.my/id/eprint/25331/1/PPb_MOHD%20AMRI%20YUSOF%20LATEB%20BM%20M%2011_5.pdf
first_indexed	2023-09-18T23:14:31Z
last_indexed	2023-09-18T23:14:31Z
_version_	1777419022929756160

Factors contributing to customer satisfaction toward claim services in Anika Insurance Brokers Sdn Bhd / Mohd Amri Yusof Lateb

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