Impact of waiting time on customer satisfaction and loyalty at fast food restaurant in Malaysia / Nur Salsadilla Zainudin & Nur Fatin Amaniena Zulkiflee
Waiting time relates closely especially when it comes to service. Waiting time requires the customer to wait in order before they can feel or receive the actual action. It will determine their satisfaction level. This research is about to study the impact of waiting time on customer satisfaction and...
| Main Authors: | , |
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| Format: | Student Project |
| Language: | English |
| Published: |
Faculty of Hotel and Tourism
2018
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/25209/ http://ir.uitm.edu.my/id/eprint/25209/1/PPb_NUR%20SALSADILLA%20ZAINUDIN_NUR%20FATIN%20AMANIENA%20ZULKIFLEE%20T%20HM%2018_5.pdf |