Impact of waiting time on customer satisfaction and loyalty at fast food restaurant in Malaysia / Nur Salsadilla Zainudin & Nur Fatin Amaniena Zulkiflee

Impact of waiting time on customer satisfaction and loyalty at fast food restaurant in Malaysia / Nur Salsadilla Zainudin & Nur Fatin Amaniena Zulkiflee

Waiting time relates closely especially when it comes to service. Waiting time requires the customer to wait in order before they can feel or receive the actual action. It will determine their satisfaction level. This research is about to study the impact of waiting time on customer satisfaction and...

Full description

Bibliographic Details
Main Authors: Zainudin, Nur Salsadilla, Zulkiflee, Nur Fatin Amaniena
Format: Student Project
Language:English
Published: Faculty of Hotel and Tourism 2018
Subjects:
Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Food service
Restaurants, cafeterias, tearooms, etc.
Online Access:http://ir.uitm.edu.my/id/eprint/25209/
http://ir.uitm.edu.my/id/eprint/25209/1/PPb_NUR%20SALSADILLA%20ZAINUDIN_NUR%20FATIN%20AMANIENA%20ZULKIFLEE%20T%20HM%2018_5.pdf

Internet

http://ir.uitm.edu.my/id/eprint/25209/
http://ir.uitm.edu.my/id/eprint/25209/1/PPb_NUR%20SALSADILLA%20ZAINUDIN_NUR%20FATIN%20AMANIENA%20ZULKIFLEE%20T%20HM%2018_5.pdf

Similar Items