The relationship between services cape elements and customer satisfaction in a shopping mall the case of Suria KLCC Mall / Faizattul Dara Naquiah Mohd Faizal and Sharmin Baba
This paper seeks to empirically examine the relationship between Servicescapes and Customer Satisfaction in a Shopping Mall, the top shopping mall in Kuala Lumpur; Suria KLCC mall was used for this purpose. Data were collected from a sample of 130 visitors who had visited Suria KLCC over a specified...
| Main Authors: | , |
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2013
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/24879/ http://ir.uitm.edu.my/id/eprint/24879/1/PPb_FAIZATTUL%20DARA%20NAQUIAH%20MOHD%20FAIZAL%20M%20BM%2013_5.pdf |