Impact of service quality on customer satisfaction towards increasing payment collection/ Halimatul Saadiah Abdul Razak
The purpose of the study was to measure the impact of service quality provided on payment collection towards customer satisfaction in Tenaga Nasional Berhad (TNB), Jalan Yahya Awal, Johor Bahru especially towards domestic customer. In this study it will help the organization to improve and increase...
| Main Author: | |
|---|---|
| Format: | Student Project |
| Language: | English |
| Published: |
Faculty of Business and Management
2010
|
| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/24372/ http://ir.uitm.edu.my/id/eprint/24372/1/PPb_HALIMATUL%20SAADIAH%20ABDUL%20RAZAK%20BM%20T%2010_5.pdf |