Impact of service quality on customer satisfaction towards increasing payment collection/ Halimatul Saadiah Abdul Razak

Impact of service quality on customer satisfaction towards increasing payment collection/ Halimatul Saadiah Abdul Razak

The purpose of the study was to measure the impact of service quality provided on payment collection towards customer satisfaction in Tenaga Nasional Berhad (TNB), Jalan Yahya Awal, Johor Bahru especially towards domestic customer. In this study it will help the organization to improve and increase...

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Bibliographic Details
Main Author: Abdul Razak, Halimatul Saadiah
Format: Student Project
Language:English
Published: Faculty of Business and Management 2010
Subjects:
Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Malaysia
HG Finance
Online Access:http://ir.uitm.edu.my/id/eprint/24372/
http://ir.uitm.edu.my/id/eprint/24372/1/PPb_HALIMATUL%20SAADIAH%20ABDUL%20RAZAK%20BM%20T%2010_5.pdf

Internet

http://ir.uitm.edu.my/id/eprint/24372/
http://ir.uitm.edu.my/id/eprint/24372/1/PPb_HALIMATUL%20SAADIAH%20ABDUL%20RAZAK%20BM%20T%2010_5.pdf

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