Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia

The customer satisfaction and perception towards the service provided at TNB were studied at Tenaga Nasional Berhad main office Tampin. The study is important to see the level of customer satisfaction and the customer perception towards services provided at TNB Tampin. The data were gained through t...

Full description

Bibliographic Details
Main Author:	Ambia, Norafidah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Manangement 2001
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/22362/ http://ir.uitm.edu.my/id/eprint/22362/1/PPb_NORAFIDAH%20AMBIA%20M%20BM%2001_5.pdf

id	uitm-22362
recordtype	eprints
spelling	uitm-223622018-12-26T02:20:34Z http://ir.uitm.edu.my/id/eprint/22362/ Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia Ambia, Norafidah Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations The customer satisfaction and perception towards the service provided at TNB were studied at Tenaga Nasional Berhad main office Tampin. The study is important to see the level of customer satisfaction and the customer perception towards services provided at TNB Tampin. The data were gained through the interviews and questionnaires that distributed to the respondents. According to Mr. Shanker Rahman, the Business District Manager, TNBD Tampin had rarely received serious complaints towards the service provided at TNBD Tampin. The sample that chosen manage to contributed good information in this research from the feedback of the respondents, this research identified that 96% of the respondents satisfied with the counter service and electricity service, 98% satisfied with the meter reader service and 940/0 satisfied with Kedai Tenaga service. Customers also give good perception towards the service, provided at TNBD Tampin. The data were presented in the form of tabulations, graphs and charts to make it clear and easy to understand. However this research manage to reveal the level of customers satisfaction and perception towards the service provided at TNBD Tampin. In fact there were still small weaknesses in TNBD Tampin and the management team always attempts to improve its performance. Therefore it is important for TNBD Tampin to find ways to enhance its service quality. For example this organization can use the flowchart as the guideline for the workers in accomplishing their daily task. Motivation can also use to encourage workers to enhance their quality of work. As Malaysia's main electricity supply, utility, TNB must always tries to fulfill the customers satisfaction and show good image to other service organization. Faculty of Business and Manangement 2001 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/22362/1/PPb_NORAFIDAH%20AMBIA%20M%20BM%2001_5.pdf Ambia, Norafidah (2001) Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations
spellingShingle	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Ambia, Norafidah Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia
description	The customer satisfaction and perception towards the service provided at TNB were studied at Tenaga Nasional Berhad main office Tampin. The study is important to see the level of customer satisfaction and the customer perception towards services provided at TNB Tampin. The data were gained through the interviews and questionnaires that distributed to the respondents. According to Mr. Shanker Rahman, the Business District Manager, TNBD Tampin had rarely received serious complaints towards the service provided at TNBD Tampin. The sample that chosen manage to contributed good information in this research from the feedback of the respondents, this research identified that 96% of the respondents satisfied with the counter service and electricity service, 98% satisfied with the meter reader service and 940/0 satisfied with Kedai Tenaga service. Customers also give good perception towards the service, provided at TNBD Tampin. The data were presented in the form of tabulations, graphs and charts to make it clear and easy to understand. However this research manage to reveal the level of customers satisfaction and perception towards the service provided at TNBD Tampin. In fact there were still small weaknesses in TNBD Tampin and the management team always attempts to improve its performance. Therefore it is important for TNBD Tampin to find ways to enhance its service quality. For example this organization can use the flowchart as the guideline for the workers in accomplishing their daily task. Motivation can also use to encourage workers to enhance their quality of work. As Malaysia's main electricity supply, utility, TNB must always tries to fulfill the customers satisfaction and show good image to other service organization.
format	Student Project
author	Ambia, Norafidah
author_facet	Ambia, Norafidah
author_sort	Ambia, Norafidah
title	Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia
title_short	Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia
title_full	Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia
title_fullStr	Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia
title_full_unstemmed	Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia
title_sort	customer satisfaction and perception towards the service provided at tenaga nasional berhad distribution tampin / norafidah ambia
publisher	Faculty of Business and Manangement
publishDate	2001
url	http://ir.uitm.edu.my/id/eprint/22362/ http://ir.uitm.edu.my/id/eprint/22362/1/PPb_NORAFIDAH%20AMBIA%20M%20BM%2001_5.pdf
first_indexed	2023-09-18T23:08:31Z
last_indexed	2023-09-18T23:08:31Z
_version_	1777418644896088064

Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia

Similar Items