Manufacturers satisfaction on third party logistics service quality: Malaysia perspective / Abdul Khabir Rahmat

Little is known about how customer satisfaction was formed among users of logistics service in collectivist society particularly in Malaysia. Numbers of a study conducted in western countries which identified the elements contributing to satisfaction, the difference of cultural background between in...

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Main Author:	Rahmat, Abdul Khabir
Format:	Book Section
Language:	English
Published:	Institute of Graduate Studies, UiTM 2018
Subjects:	Management. Industrial Management Manufacturing industries
Online Access:	http://ir.uitm.edu.my/id/eprint/22030/ http://ir.uitm.edu.my/id/eprint/22030/1/ABS_ABDUL%20KHABIR%20RAHMAT%20TDRA%20VOL%2014%20IGS%2018.pdf

id	uitm-22030
recordtype	eprints
spelling	uitm-220302018-11-12T06:43:56Z http://ir.uitm.edu.my/id/eprint/22030/ Manufacturers satisfaction on third party logistics service quality: Malaysia perspective / Abdul Khabir Rahmat Rahmat, Abdul Khabir Management. Industrial Management Manufacturing industries Little is known about how customer satisfaction was formed among users of logistics service in collectivist society particularly in Malaysia. Numbers of a study conducted in western countries which identified the elements contributing to satisfaction, the difference of cultural background between individualistic country and the collectivist country may suggest variations on how collectivist society value the element of logistics service and how they derive maximum satisfaction. In National Culture study conducted by Hofstede (2010) indicates that there is a difference of character/ preferences/ sensitivities between the individualistic and collectivist society. Therefore the objectives of the study are to investigate on what makes the users of logistics service satisfied among the collectivist society. Qualitative research was deployed. Preliminary data collection were conducted, five companies were interviewed for preliminary studies. Three companies are logistics providers, and two is logistics users. Preliminary results show that there are new elements which are not mentioned in any Logistics Service Quality previous works and 3PL reports that they need to know more about what makes their customer satisfied, which became the primary motivation to delve further into the study. The next step is the collection of primary data… Institute of Graduate Studies, UiTM 2018 Book Section PeerReviewed text en http://ir.uitm.edu.my/id/eprint/22030/1/ABS_ABDUL%20KHABIR%20RAHMAT%20TDRA%20VOL%2014%20IGS%2018.pdf Rahmat, Abdul Khabir (2018) Manufacturers satisfaction on third party logistics service quality: Malaysia perspective / Abdul Khabir Rahmat. In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam.
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Management. Industrial Management Manufacturing industries
spellingShingle	Management. Industrial Management Manufacturing industries Rahmat, Abdul Khabir Manufacturers satisfaction on third party logistics service quality: Malaysia perspective / Abdul Khabir Rahmat
description	Little is known about how customer satisfaction was formed among users of logistics service in collectivist society particularly in Malaysia. Numbers of a study conducted in western countries which identified the elements contributing to satisfaction, the difference of cultural background between individualistic country and the collectivist country may suggest variations on how collectivist society value the element of logistics service and how they derive maximum satisfaction. In National Culture study conducted by Hofstede (2010) indicates that there is a difference of character/ preferences/ sensitivities between the individualistic and collectivist society. Therefore the objectives of the study are to investigate on what makes the users of logistics service satisfied among the collectivist society. Qualitative research was deployed. Preliminary data collection were conducted, five companies were interviewed for preliminary studies. Three companies are logistics providers, and two is logistics users. Preliminary results show that there are new elements which are not mentioned in any Logistics Service Quality previous works and 3PL reports that they need to know more about what makes their customer satisfied, which became the primary motivation to delve further into the study. The next step is the collection of primary data…
format	Book Section
author	Rahmat, Abdul Khabir
author_facet	Rahmat, Abdul Khabir
author_sort	Rahmat, Abdul Khabir
title	Manufacturers satisfaction on third party logistics service quality: Malaysia perspective / Abdul Khabir Rahmat
title_short	Manufacturers satisfaction on third party logistics service quality: Malaysia perspective / Abdul Khabir Rahmat
title_full	Manufacturers satisfaction on third party logistics service quality: Malaysia perspective / Abdul Khabir Rahmat
title_fullStr	Manufacturers satisfaction on third party logistics service quality: Malaysia perspective / Abdul Khabir Rahmat
title_full_unstemmed	Manufacturers satisfaction on third party logistics service quality: Malaysia perspective / Abdul Khabir Rahmat
title_sort	manufacturers satisfaction on third party logistics service quality: malaysia perspective / abdul khabir rahmat
publisher	Institute of Graduate Studies, UiTM
publishDate	2018
url	http://ir.uitm.edu.my/id/eprint/22030/ http://ir.uitm.edu.my/id/eprint/22030/1/ABS_ABDUL%20KHABIR%20RAHMAT%20TDRA%20VOL%2014%20IGS%2018.pdf
first_indexed	2023-09-18T23:07:46Z
last_indexed	2023-09-18T23:07:46Z
_version_	1777418597890523136

Manufacturers satisfaction on third party logistics service quality: Malaysia perspective / Abdul Khabir Rahmat

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