Reengineering carter instrument for islamic non profit organization / Erlane K Ghani and Jamaliah Said

Reengineering carter instrument for islamic non profit organization / Erlane K Ghani and Jamaliah Said

This study examines the service quality performance measurement tools introduced in the previous literature. This study, subsequently propose a new performance measurement tool engineered from the best performance measurement tool that fit into the Islamic perspective within the non-profit organisat...

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Bibliographic Details
Main Authors: Ghani, Erlane K, Said, Jamaliah
Format: Research Reports
Language:English
Published: Research Management Institute (RMI) 2012
Subjects:
Management. Industrial Management
Organization
Online Access:http://ir.uitm.edu.my/id/eprint/21744/
http://ir.uitm.edu.my/id/eprint/21744/1/LP_ERLANE%20K%20GHANI%20RMI%2012_5.pdf
id uitm-21744
recordtype eprints
spelling uitm-217442018-10-03T06:33:12Z http://ir.uitm.edu.my/id/eprint/21744/ Reengineering carter instrument for islamic non profit organization / Erlane K Ghani and Jamaliah Said Ghani, Erlane K Said, Jamaliah Management. Industrial Management Organization This study examines the service quality performance measurement tools introduced in the previous literature. This study, subsequently propose a new performance measurement tool engineered from the best performance measurement tool that fit into the Islamic perspective within the non-profit organisations. Using content analysis, this study assesses relative strengths and weaknesses of five performance measurement tools in order to determine which instrument would best fit in the Islamic non-profit organisation perspective. The results of the analysis show that most studies have relied on SERVQUAL. (1985). Further review shows that the potential best fit model that could adapt to Islamic non-profit organisation is Carter Instrument. This study subsequently re-engineered Carter Instrument to develop INOPERF (Islamic Non-profit Organisation PERFormance). The findings in this study provide guidelines to Islamic non-profit organisations in Malaysia to measure service quality. Research Management Institute (RMI) 2012 Research Reports NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/21744/1/LP_ERLANE%20K%20GHANI%20RMI%2012_5.pdf Ghani, Erlane K and Said, Jamaliah (2012) Reengineering carter instrument for islamic non profit organization / Erlane K Ghani and Jamaliah Said. [Research Reports] (Unpublished)
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
topic Management. Industrial Management
Organization
spellingShingle Management. Industrial Management
Organization
Ghani, Erlane K
Said, Jamaliah
Reengineering carter instrument for islamic non profit organization / Erlane K Ghani and Jamaliah Said
description This study examines the service quality performance measurement tools introduced in the previous literature. This study, subsequently propose a new performance measurement tool engineered from the best performance measurement tool that fit into the Islamic perspective within the non-profit organisations. Using content analysis, this study assesses relative strengths and weaknesses of five performance measurement tools in order to determine which instrument would best fit in the Islamic non-profit organisation perspective. The results of the analysis show that most studies have relied on SERVQUAL. (1985). Further review shows that the potential best fit model that could adapt to Islamic non-profit organisation is Carter Instrument. This study subsequently re-engineered Carter Instrument to develop INOPERF (Islamic Non-profit Organisation PERFormance). The findings in this study provide guidelines to Islamic non-profit organisations in Malaysia to measure service quality.
format Research Reports
author Ghani, Erlane K
Said, Jamaliah
author_facet Ghani, Erlane K
Said, Jamaliah
author_sort Ghani, Erlane K
title Reengineering carter instrument for islamic non profit organization / Erlane K Ghani and Jamaliah Said
title_short Reengineering carter instrument for islamic non profit organization / Erlane K Ghani and Jamaliah Said
title_full Reengineering carter instrument for islamic non profit organization / Erlane K Ghani and Jamaliah Said
title_fullStr Reengineering carter instrument for islamic non profit organization / Erlane K Ghani and Jamaliah Said
title_full_unstemmed Reengineering carter instrument for islamic non profit organization / Erlane K Ghani and Jamaliah Said
title_sort reengineering carter instrument for islamic non profit organization / erlane k ghani and jamaliah said
publisher Research Management Institute (RMI)
publishDate 2012
url http://ir.uitm.edu.my/id/eprint/21744/
http://ir.uitm.edu.my/id/eprint/21744/1/LP_ERLANE%20K%20GHANI%20RMI%2012_5.pdf
first_indexed 2023-09-18T23:07:13Z
last_indexed 2023-09-18T23:07:13Z
_version_ 1777418564003692544

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