Understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad / Noradibah Mohd Ajid

This research is about a study of understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad by analyzing service quality gaps model. These includes gap 1 until gap 4 which includes management perception differences with customer's perception, external com...

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Bibliographic Details
Main Author:	Mohd Ajid, Noradibah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2008
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/21489/ http://ir.uitm.edu.my/id/eprint/21489/1/PPb_NORADIBAH%20MOHD%20AJID%20M%20BM%2008_5.pdf

id	uitm-21489
recordtype	eprints
spelling	uitm-214892018-11-01T09:23:18Z http://ir.uitm.edu.my/id/eprint/21489/ Understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad / Noradibah Mohd Ajid Mohd Ajid, Noradibah Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations This research is about a study of understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad by analyzing service quality gaps model. These includes gap 1 until gap 4 which includes management perception differences with customer's perception, external communications issues, and perceived and expected service values, are the factors that used to identify in order to investigate whether or not these factor exists within service quality delivered. The survey is conducted at USJ 9, Subang Jaya specifically the customer that use the service provided by AWC. The sample size for this study is 50 respondents. There were 50 questionnaires being distributed and completed. Data obtained using two methods that are primary and secondary data. Respondents are required to answer the questionnaires that contain element that potentially have relationship with customer's perceptions and the actual services delivered to them. Data are analyzed using Reliability Test, One Way Anova, Frequency Analysis, and Descriptive statistics through SPSS program. The result shows that all gaps in the service quality gaps model have significant relationship with the service provided by AWC. Faculty of Business and Management 2008 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/21489/1/PPb_NORADIBAH%20MOHD%20AJID%20M%20BM%2008_5.pdf Mohd Ajid, Noradibah (2008) Understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad / Noradibah Mohd Ajid. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations
spellingShingle	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations Mohd Ajid, Noradibah Understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad / Noradibah Mohd Ajid
description	This research is about a study of understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad by analyzing service quality gaps model. These includes gap 1 until gap 4 which includes management perception differences with customer's perception, external communications issues, and perceived and expected service values, are the factors that used to identify in order to investigate whether or not these factor exists within service quality delivered. The survey is conducted at USJ 9, Subang Jaya specifically the customer that use the service provided by AWC. The sample size for this study is 50 respondents. There were 50 questionnaires being distributed and completed. Data obtained using two methods that are primary and secondary data. Respondents are required to answer the questionnaires that contain element that potentially have relationship with customer's perceptions and the actual services delivered to them. Data are analyzed using Reliability Test, One Way Anova, Frequency Analysis, and Descriptive statistics through SPSS program. The result shows that all gaps in the service quality gaps model have significant relationship with the service provided by AWC.
format	Student Project
author	Mohd Ajid, Noradibah
author_facet	Mohd Ajid, Noradibah
author_sort	Mohd Ajid, Noradibah
title	Understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad / Noradibah Mohd Ajid
title_short	Understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad / Noradibah Mohd Ajid
title_full	Understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad / Noradibah Mohd Ajid
title_fullStr	Understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad / Noradibah Mohd Ajid
title_full_unstemmed	Understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad / Noradibah Mohd Ajid
title_sort	understanding the gap analysis towards quality services provided by awc facility solutions berhad / noradibah mohd ajid
publisher	Faculty of Business and Management
publishDate	2008
url	http://ir.uitm.edu.my/id/eprint/21489/ http://ir.uitm.edu.my/id/eprint/21489/1/PPb_NORADIBAH%20MOHD%20AJID%20M%20BM%2008_5.pdf
first_indexed	2023-09-18T23:06:40Z
last_indexed	2023-09-18T23:06:40Z
_version_	1777418528584892416

Understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad / Noradibah Mohd Ajid

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