Understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad / Noradibah Mohd Ajid
This research is about a study of understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad by analyzing service quality gaps model. These includes gap 1 until gap 4 which includes management perception differences with customer's perception, external com...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2008
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| Online Access: | http://ir.uitm.edu.my/id/eprint/21489/ http://ir.uitm.edu.my/id/eprint/21489/1/PPb_NORADIBAH%20MOHD%20AJID%20M%20BM%2008_5.pdf |