Customer satisfaction and perception towards service quality: a case study of Cognis Oleochemicals in Malaysia / Mohd Hashimi Muhamad Hassim
This study is designed to study the customer satisfaction and their perception towards service quality offered by Cognis Oleochemicals in Malaysia. It focused on the level of satisfaction perceived by the customers in terms of product quality, packaging, handling, documents, delivery, and quantity....
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2006
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| Online Access: | http://ir.uitm.edu.my/id/eprint/21481/ http://ir.uitm.edu.my/id/eprint/21481/1/PPb_MOHD%20HASHIMI%20MUHAMAD%20HASSIM%20M%20BM%2006_5.pdf |