Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]
This study investigates the factors influencing tipping practice in Kuala Lumpur 5-star hotels. Experienced customers of five star rated hotels were targeted in this investigation by focusing on two sub-dimensions of service component which are personal and professional dimensions. Service charges a...
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Faculty of Hotel and Management, Universiti Teknologi MARA, Puncak Alam Campus
2017
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Online Access: | http://ir.uitm.edu.my/id/eprint/19490/ http://ir.uitm.edu.my/id/eprint/19490/ http://ir.uitm.edu.my/id/eprint/19490/7/AJ_MOHAMMAD%20HAFIZI%20MD%20RUS%20JTHCA%20B%2017.pdf |
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uitm-194902018-03-12T04:53:30Z http://ir.uitm.edu.my/id/eprint/19490/ Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.] Md Rus, Mohammad Hafizi Zain, Razlan Adli Abdul Patah, Mohd Onn Rashdi Zainal Abidin, Izhar Hafifi Mohd Radzi, Salleh Service industries Customer services. Customer relations This study investigates the factors influencing tipping practice in Kuala Lumpur 5-star hotels. Experienced customers of five star rated hotels were targeted in this investigation by focusing on two sub-dimensions of service component which are personal and professional dimensions. Service charges and good and service tax has been added in most premises bills raises question on why people tip. This study reports upon a study of 400 hotel customers. Using survey data, results indicated that professional aspect play the important role in tipping practice. The findings showed that the culture of tipping do exist in Malaysia especially in the city of Kuala Lumpur and this study contributes to the expansions of literature on tipping practice. Faculty of Hotel and Management, Universiti Teknologi MARA, Puncak Alam Campus 2017-09 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/19490/7/AJ_MOHAMMAD%20HAFIZI%20MD%20RUS%20JTHCA%20B%2017.pdf Md Rus, Mohammad Hafizi and Zain, Razlan Adli and Abdul Patah, Mohd Onn Rashdi and Zainal Abidin, Izhar Hafifi and Mohd Radzi, Salleh (2017) Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-16. ISSN 2590-3837 http://www.jthca.org |
repository_type |
Digital Repository |
institution_category |
Local University |
institution |
Universiti Teknologi MARA |
building |
UiTM Institutional Repository |
collection |
Online Access |
language |
English |
topic |
Service industries Customer services. Customer relations |
spellingShingle |
Service industries Customer services. Customer relations Md Rus, Mohammad Hafizi Zain, Razlan Adli Abdul Patah, Mohd Onn Rashdi Zainal Abidin, Izhar Hafifi Mohd Radzi, Salleh Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.] |
description |
This study investigates the factors influencing tipping practice in Kuala Lumpur 5-star hotels. Experienced customers of five star rated hotels were targeted in this investigation by focusing on two sub-dimensions of service component which are personal and professional dimensions. Service charges and good and service tax has been added in most premises bills raises question on why people tip. This study reports upon a study of 400 hotel customers. Using survey data, results indicated that professional aspect play the important role in tipping practice. The findings showed that the culture of tipping do exist in Malaysia especially in the city of Kuala Lumpur and this study contributes to the expansions of literature on tipping practice. |
format |
Article |
author |
Md Rus, Mohammad Hafizi Zain, Razlan Adli Abdul Patah, Mohd Onn Rashdi Zainal Abidin, Izhar Hafifi Mohd Radzi, Salleh |
author_facet |
Md Rus, Mohammad Hafizi Zain, Razlan Adli Abdul Patah, Mohd Onn Rashdi Zainal Abidin, Izhar Hafifi Mohd Radzi, Salleh |
author_sort |
Md Rus, Mohammad Hafizi |
title |
Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.] |
title_short |
Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.] |
title_full |
Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.] |
title_fullStr |
Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.] |
title_full_unstemmed |
Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.] |
title_sort |
factors influencing patrons’ tipping practice at 5-star hotels in kuala lumpur, malaysia / mohammad hafizi md rus...[et al.] |
publisher |
Faculty of Hotel and Management, Universiti Teknologi MARA, Puncak Alam Campus |
publishDate |
2017 |
url |
http://ir.uitm.edu.my/id/eprint/19490/ http://ir.uitm.edu.my/id/eprint/19490/ http://ir.uitm.edu.my/id/eprint/19490/7/AJ_MOHAMMAD%20HAFIZI%20MD%20RUS%20JTHCA%20B%2017.pdf |
first_indexed |
2023-09-18T23:02:41Z |
last_indexed |
2023-09-18T23:02:41Z |
_version_ |
1777418278275121152 |