Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]

This study investigates the factors influencing tipping practice in Kuala Lumpur 5-star hotels. Experienced customers of five star rated hotels were targeted in this investigation by focusing on two sub-dimensions of service component which are personal and professional dimensions. Service charges a...

Full description

Bibliographic Details
Main Authors: Md Rus, Mohammad Hafizi, Zain, Razlan Adli, Abdul Patah, Mohd Onn Rashdi, Zainal Abidin, Izhar Hafifi, Mohd Radzi, Salleh
Format: Article
Language:English
Published: Faculty of Hotel and Management, Universiti Teknologi MARA, Puncak Alam Campus 2017
Subjects:
Online Access:http://ir.uitm.edu.my/id/eprint/19490/
http://ir.uitm.edu.my/id/eprint/19490/
http://ir.uitm.edu.my/id/eprint/19490/7/AJ_MOHAMMAD%20HAFIZI%20MD%20RUS%20JTHCA%20B%2017.pdf
id uitm-19490
recordtype eprints
spelling uitm-194902018-03-12T04:53:30Z http://ir.uitm.edu.my/id/eprint/19490/ Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.] Md Rus, Mohammad Hafizi Zain, Razlan Adli Abdul Patah, Mohd Onn Rashdi Zainal Abidin, Izhar Hafifi Mohd Radzi, Salleh Service industries Customer services. Customer relations This study investigates the factors influencing tipping practice in Kuala Lumpur 5-star hotels. Experienced customers of five star rated hotels were targeted in this investigation by focusing on two sub-dimensions of service component which are personal and professional dimensions. Service charges and good and service tax has been added in most premises bills raises question on why people tip. This study reports upon a study of 400 hotel customers. Using survey data, results indicated that professional aspect play the important role in tipping practice. The findings showed that the culture of tipping do exist in Malaysia especially in the city of Kuala Lumpur and this study contributes to the expansions of literature on tipping practice. Faculty of Hotel and Management, Universiti Teknologi MARA, Puncak Alam Campus 2017-09 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/19490/7/AJ_MOHAMMAD%20HAFIZI%20MD%20RUS%20JTHCA%20B%2017.pdf Md Rus, Mohammad Hafizi and Zain, Razlan Adli and Abdul Patah, Mohd Onn Rashdi and Zainal Abidin, Izhar Hafifi and Mohd Radzi, Salleh (2017) Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-16. ISSN 2590-3837 http://www.jthca.org
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
topic Service industries
Customer services. Customer relations
spellingShingle Service industries
Customer services. Customer relations
Md Rus, Mohammad Hafizi
Zain, Razlan Adli
Abdul Patah, Mohd Onn Rashdi
Zainal Abidin, Izhar Hafifi
Mohd Radzi, Salleh
Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]
description This study investigates the factors influencing tipping practice in Kuala Lumpur 5-star hotels. Experienced customers of five star rated hotels were targeted in this investigation by focusing on two sub-dimensions of service component which are personal and professional dimensions. Service charges and good and service tax has been added in most premises bills raises question on why people tip. This study reports upon a study of 400 hotel customers. Using survey data, results indicated that professional aspect play the important role in tipping practice. The findings showed that the culture of tipping do exist in Malaysia especially in the city of Kuala Lumpur and this study contributes to the expansions of literature on tipping practice.
format Article
author Md Rus, Mohammad Hafizi
Zain, Razlan Adli
Abdul Patah, Mohd Onn Rashdi
Zainal Abidin, Izhar Hafifi
Mohd Radzi, Salleh
author_facet Md Rus, Mohammad Hafizi
Zain, Razlan Adli
Abdul Patah, Mohd Onn Rashdi
Zainal Abidin, Izhar Hafifi
Mohd Radzi, Salleh
author_sort Md Rus, Mohammad Hafizi
title Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]
title_short Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]
title_full Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]
title_fullStr Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]
title_full_unstemmed Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]
title_sort factors influencing patrons’ tipping practice at 5-star hotels in kuala lumpur, malaysia / mohammad hafizi md rus...[et al.]
publisher Faculty of Hotel and Management, Universiti Teknologi MARA, Puncak Alam Campus
publishDate 2017
url http://ir.uitm.edu.my/id/eprint/19490/
http://ir.uitm.edu.my/id/eprint/19490/
http://ir.uitm.edu.my/id/eprint/19490/7/AJ_MOHAMMAD%20HAFIZI%20MD%20RUS%20JTHCA%20B%2017.pdf
first_indexed 2023-09-18T23:02:41Z
last_indexed 2023-09-18T23:02:41Z
_version_ 1777418278275121152