Transformational leadership and turnover intention : mediating role of overall job satisfaction / Azlinda Hakim Lokman Hakim and Hairunnisa Mohamad Ibrahim

Transformational leadership and turnover intention : mediating role of overall job satisfaction / Azlinda Hakim Lokman Hakim and Hairunnisa Mohamad Ibrahim

Turnover is one of the most critical issue in hotel industry. Turnover in front office department may somehow affect the hotel’s service quality standard and operations that may jeopardize the hotel image and guest expectation. An effective leadership style implemented by the management plays an imp...

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Bibliographic Details
Main Authors: Lokman Hakim, Azlinda Hakim, Mohamad Ibrahim, Hairunnisa
Format: Article
Language:English
Published: Faculty of Hotel Management and Tourism, Universiti Teknologi MARA, Selangor, Puncak Alam Campus 2017
Subjects:
Travel and the state. Tourism
Job satisfaction
Turnover of employees. Labor turnover
Online Access:http://ir.uitm.edu.my/id/eprint/19475/
http://ir.uitm.edu.my/id/eprint/19475/
http://ir.uitm.edu.my/id/eprint/19475/7/AJ_AZLINDA%20HAKIM%20LOKMAN%20HAKIM%20JTHCA%20B%2017.pdf

Internet

http://ir.uitm.edu.my/id/eprint/19475/
http://ir.uitm.edu.my/id/eprint/19475/
http://ir.uitm.edu.my/id/eprint/19475/7/AJ_AZLINDA%20HAKIM%20LOKMAN%20HAKIM%20JTHCA%20B%2017.pdf

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