The relationship between service quality, customer satisfaction and customer loyalty towards KTMB (Commuter) / Norshafina Abdullah
This research is about a study on relationship between factors influencing customer loyalty on KTMB (Commuter). Five dimension of service quality in terms of tangible, reliability, responsiveness, assurance, empathy and also customer satisfaction in terms of customer expectation and perception have...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2007
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| Online Access: | http://ir.uitm.edu.my/id/eprint/19326/ http://ir.uitm.edu.my/id/eprint/19326/1/PPb_NORSHAFINA%20ABDULLAH%20BM%2007_5.pdf |