Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir

The purpose of this research is to study the customer's satisfaction towards the services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka and the relationship between counter service, service quality, and physical facilities with customer's satisfaction. Moreover, this study wi...

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Bibliographic Details
Main Author:	Mohd Bashir, Ahmad Bahtiar
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2006
Subjects:	Consumer satisfaction
Online Access:	http://ir.uitm.edu.my/id/eprint/18961/ http://ir.uitm.edu.my/id/eprint/18961/1/PPb_AHMAD%20BAHTIAR%20MOHD%20BASHIR%20BM%2006_5.pdf

id	uitm-18961
recordtype	eprints
spelling	uitm-189612018-02-05T04:35:43Z http://ir.uitm.edu.my/id/eprint/18961/ Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir Mohd Bashir, Ahmad Bahtiar Consumer satisfaction The purpose of this research is to study the customer's satisfaction towards the services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka and the relationship between counter service, service quality, and physical facilities with customer's satisfaction. Moreover, this study will examine and measure the level of customer's satisfaction and the relationships of the items that will influence their satisfaction with the service provided to them in order to enhance and gain more satisfaction among the customers. The findings showed that most of the customers were satisfied with the service provided to them and physical facilities have a strong relationship, while counter service have moderate relationship and service quality have weak relationship with customer's satisfaction. The researcher is also able to give some recommendations and suggestion on how to improve and increase customer's satisfaction of the customers after the analysis, findings and interpretation. In this study, we used interviews and questionnaire techniques for data collection. Based on frequency, cross tabulation and correlation, a clear findings and result is observed. Faculty of Business and Management 2006 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/18961/1/PPb_AHMAD%20BAHTIAR%20MOHD%20BASHIR%20BM%2006_5.pdf Mohd Bashir, Ahmad Bahtiar (2006) Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Consumer satisfaction
spellingShingle	Consumer satisfaction Mohd Bashir, Ahmad Bahtiar Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir
description	The purpose of this research is to study the customer's satisfaction towards the services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka and the relationship between counter service, service quality, and physical facilities with customer's satisfaction. Moreover, this study will examine and measure the level of customer's satisfaction and the relationships of the items that will influence their satisfaction with the service provided to them in order to enhance and gain more satisfaction among the customers. The findings showed that most of the customers were satisfied with the service provided to them and physical facilities have a strong relationship, while counter service have moderate relationship and service quality have weak relationship with customer's satisfaction. The researcher is also able to give some recommendations and suggestion on how to improve and increase customer's satisfaction of the customers after the analysis, findings and interpretation. In this study, we used interviews and questionnaire techniques for data collection. Based on frequency, cross tabulation and correlation, a clear findings and result is observed.
format	Student Project
author	Mohd Bashir, Ahmad Bahtiar
author_facet	Mohd Bashir, Ahmad Bahtiar
author_sort	Mohd Bashir, Ahmad Bahtiar
title	Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir
title_short	Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir
title_full	Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir
title_fullStr	Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir
title_full_unstemmed	Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir
title_sort	customer satisfaction towards services provided by tenaga nasional berhad in melaka tengah, melaka / ahmad bahtiar mohd bashir
publisher	Faculty of Business and Management
publishDate	2006
url	http://ir.uitm.edu.my/id/eprint/18961/ http://ir.uitm.edu.my/id/eprint/18961/1/PPb_AHMAD%20BAHTIAR%20MOHD%20BASHIR%20BM%2006_5.pdf
first_indexed	2023-09-18T23:01:33Z
last_indexed	2023-09-18T23:01:33Z
_version_	1777418207224659968

Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir

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