A study on customer satisfaction on hotel services that focuses on front office, guest room and restaurant at Permai Park Inn International Kuala Terengganu / Rohana Robiah Ariffin
The advent of deregulation and competition in the hotel industry in Malaysia has brought significant challenges to both organization and customer. It has been said that the only person in the world who appreciates a change is a wet baby. But the willingness and the ability of managers in service fir...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
1998
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| Online Access: | http://ir.uitm.edu.my/id/eprint/18886/ http://ir.uitm.edu.my/id/eprint/18886/1/PPb_ROHANA%20ROBIAH%20ARIFFIN%20BM%2098_5.pdf |