The effects of service quality towards customer satisfaction of Islamic Bank in Kuantan Pahang /Maz Izuan Mazalan, Faresya Zunaida Mohd Zubair and Prof Madya Dr. Rozman Mohd Yusof
The goal of this study is to identify the effects of Service Quality (SERVEQUAL) towards customer satisfaction at Islamic Bank in Kuantan, Pahang. The study also aims to examine the relationship between Service Quality (Reliability, Tangibility and Responsiveness) and Customer Satisfaction, to inves...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2015
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| Online Access: | http://ir.uitm.edu.my/id/eprint/16707/ http://ir.uitm.edu.my/id/eprint/16707/2/PRO_MAZ%20IZUAN%20MAZALAN%20M%2015.pdf |