The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]

In this information age, Knowledge Management (KM) and Customer Knowledge Management (CKM) have become the main competitive strategies of the organization to improve the organizational performance. This paper discusses the role of Knowledge Management and Customer Knowledge Management implementatio...

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Main Authors:	Mohd Zahari, Ahmad Suffian, Abdul Rahman, Baharom, Othman, Abdul Kadir, Raja Baniamin, Raja Mariam
Format:	Article
Language:	English
Published:	Faculty of Information Management 2014
Subjects:	Knowledge management. Organizational learning Organizational effectiveness. Performance measurement Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Online Access:	http://ir.uitm.edu.my/id/eprint/13852/ http://ir.uitm.edu.my/id/eprint/13852/ http://ir.uitm.edu.my/id/eprint/13852/1/AJ_AHMAD%20SUFFIAN%20MOHD%20ZAHARI%20JIKM%2014.pdf

id	uitm-13852
recordtype	eprints
spelling	uitm-138522016-07-25T06:18:54Z http://ir.uitm.edu.my/id/eprint/13852/ The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.] Mohd Zahari, Ahmad Suffian Abdul Rahman, Baharom Othman, Abdul Kadir Raja Baniamin, Raja Mariam Knowledge management. Organizational learning Organizational effectiveness. Performance measurement Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling In this information age, Knowledge Management (KM) and Customer Knowledge Management (CKM) have become the main competitive strategies of the organization to improve the organizational performance. This paper discusses the role of Knowledge Management and Customer Knowledge Management implementation in improving organizational performance. Moreover, the paper also highlights the concept of Knowledge Management, Customer Knowledge Management and the related issues pertaining to this concept. This paper also traces the interactive processes between Knowledge, Knowledge Management practices and Customer Knowledge Management within the organization. Based on the discussion, it can be concluded that the implementation of Knowledge Management and Customer Knowledge Management in the organization can play a leading role in improving the organizational performance. Faculty of Information Management 2014 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/13852/1/AJ_AHMAD%20SUFFIAN%20MOHD%20ZAHARI%20JIKM%2014.pdf Mohd Zahari, Ahmad Suffian and Abdul Rahman, Baharom and Othman, Abdul Kadir and Raja Baniamin, Raja Mariam (2014) The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]. Journal of Information and Knowledge Management (JIKM), 4 (1). pp. 151-170. ISSN ISSN:2231-8836 ; E-ISSN:2289-5337 https://ijikm.uitm.edu.my/
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Knowledge management. Organizational learning Organizational effectiveness. Performance measurement Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
spellingShingle	Knowledge management. Organizational learning Organizational effectiveness. Performance measurement Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Mohd Zahari, Ahmad Suffian Abdul Rahman, Baharom Othman, Abdul Kadir Raja Baniamin, Raja Mariam The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]
description	In this information age, Knowledge Management (KM) and Customer Knowledge Management (CKM) have become the main competitive strategies of the organization to improve the organizational performance. This paper discusses the role of Knowledge Management and Customer Knowledge Management implementation in improving organizational performance. Moreover, the paper also highlights the concept of Knowledge Management, Customer Knowledge Management and the related issues pertaining to this concept. This paper also traces the interactive processes between Knowledge, Knowledge Management practices and Customer Knowledge Management within the organization. Based on the discussion, it can be concluded that the implementation of Knowledge Management and Customer Knowledge Management in the organization can play a leading role in improving the organizational performance.
format	Article
author	Mohd Zahari, Ahmad Suffian Abdul Rahman, Baharom Othman, Abdul Kadir Raja Baniamin, Raja Mariam
author_facet	Mohd Zahari, Ahmad Suffian Abdul Rahman, Baharom Othman, Abdul Kadir Raja Baniamin, Raja Mariam
author_sort	Mohd Zahari, Ahmad Suffian
title	The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]
title_short	The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]
title_full	The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]
title_fullStr	The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]
title_full_unstemmed	The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]
title_sort	role of customer knowledge management towards organizational performance / ahmad suffian mohd zahari … [et al.]
publisher	Faculty of Information Management
publishDate	2014
url	http://ir.uitm.edu.my/id/eprint/13852/ http://ir.uitm.edu.my/id/eprint/13852/ http://ir.uitm.edu.my/id/eprint/13852/1/AJ_AHMAD%20SUFFIAN%20MOHD%20ZAHARI%20JIKM%2014.pdf
first_indexed	2023-09-18T22:50:25Z
last_indexed	2023-09-18T22:50:25Z
_version_	1777417506099560448

The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]

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