The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]

The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]

In this information age, Knowledge Management (KM) and Customer Knowledge Management (CKM) have become the main competitive strategies of the organization to improve the organizational performance. This paper discusses the role of Knowledge Management and Customer Knowledge Management implementatio...

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Bibliographic Details
Main Authors: Mohd Zahari, Ahmad Suffian, Abdul Rahman, Baharom, Othman, Abdul Kadir, Raja Baniamin, Raja Mariam
Format: Article
Language:English
Published: Faculty of Information Management 2014
Subjects:
Knowledge management. Organizational learning
Organizational effectiveness. Performance measurement
Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Online Access:http://ir.uitm.edu.my/id/eprint/13852/
http://ir.uitm.edu.my/id/eprint/13852/
http://ir.uitm.edu.my/id/eprint/13852/1/AJ_AHMAD%20SUFFIAN%20MOHD%20ZAHARI%20JIKM%2014.pdf

Internet

http://ir.uitm.edu.my/id/eprint/13852/
http://ir.uitm.edu.my/id/eprint/13852/
http://ir.uitm.edu.my/id/eprint/13852/1/AJ_AHMAD%20SUFFIAN%20MOHD%20ZAHARI%20JIKM%2014.pdf

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