Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman
The use of Total Quality Management (TQM) philosophy has increased over the years. TQM organizations have been found to out-perform the non-TQM organizations on several measures of organizational performance and employee satisfaction. Although some TQM programs may fail due to various reasons, the...
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| Format: | Article |
| Language: | English |
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Universiti Teknologi MARA Kedah, Sungai Petani
2002
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| Online Access: | http://ir.uitm.edu.my/id/eprint/11844/ http://ir.uitm.edu.my/id/eprint/11844/1/AJ_MOHAMMAD%20ZAKI%20AYOB%20WA%2002.pdf |
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uitm-11844 |
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eprints |
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uitm-118442017-11-13T05:56:52Z http://ir.uitm.edu.my/id/eprint/11844/ Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman Ayob, Mohammad Zaki Mohd Saman, Fatimah Leadership. Transformational leadership Total quality management. Benchmarking The use of Total Quality Management (TQM) philosophy has increased over the years. TQM organizations have been found to out-perform the non-TQM organizations on several measures of organizational performance and employee satisfaction. Although some TQM programs may fail due to various reasons, the benefits such as better understanding of customers and improved employee performance are reasons for continued interest in TQM. This article attempts to review the literature on TQM. It seeks to provide the different perspectives on quality, defines TQM, traces its origin, and highlights the quality 'gurus'. At the end, the key elements contributing to the successful implementation of TQM are discussed. Universiti Teknologi MARA Kedah, Sungai Petani 2002 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/11844/1/AJ_MOHAMMAD%20ZAKI%20AYOB%20WA%2002.pdf Ayob, Mohammad Zaki and Mohd Saman, Fatimah (2002) Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman. Wahana Akademik, 1 (1). pp. 38-51. ISSN 1675-2414 |
| repository_type |
Digital Repository |
| institution_category |
Local University |
| institution |
Universiti Teknologi MARA |
| building |
UiTM Institutional Repository |
| collection |
Online Access |
| language |
English |
| topic |
Leadership. Transformational leadership Total quality management. Benchmarking |
| spellingShingle |
Leadership. Transformational leadership Total quality management. Benchmarking Ayob, Mohammad Zaki Mohd Saman, Fatimah Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman |
| description |
The use of Total Quality Management (TQM) philosophy has increased over the years. TQM organizations have been found to out-perform the non-TQM organizations on several measures of organizational performance and employee
satisfaction. Although some TQM programs may fail due to various reasons, the benefits such as better understanding of customers and improved employee performance are reasons for continued interest in TQM. This article attempts to
review the literature on TQM. It seeks to provide the different perspectives on quality, defines TQM, traces its origin, and highlights the quality 'gurus'. At the end, the key elements contributing to the successful implementation of TQM are discussed. |
| format |
Article |
| author |
Ayob, Mohammad Zaki Mohd Saman, Fatimah |
| author_facet |
Ayob, Mohammad Zaki Mohd Saman, Fatimah |
| author_sort |
Ayob, Mohammad Zaki |
| title |
Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman |
| title_short |
Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman |
| title_full |
Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman |
| title_fullStr |
Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman |
| title_full_unstemmed |
Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman |
| title_sort |
key success factors of tqm organizations : a review of the literature / mohammad zaki ayob and fatimah mohd saman |
| publisher |
Universiti Teknologi MARA Kedah, Sungai Petani |
| publishDate |
2002 |
| url |
http://ir.uitm.edu.my/id/eprint/11844/ http://ir.uitm.edu.my/id/eprint/11844/1/AJ_MOHAMMAD%20ZAKI%20AYOB%20WA%2002.pdf |
| first_indexed |
2023-09-18T22:48:39Z |
| last_indexed |
2023-09-18T22:48:39Z |
| _version_ |
1777417395347914752 |