Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman
The use of Total Quality Management (TQM) philosophy has increased over the years. TQM organizations have been found to out-perform the non-TQM organizations on several measures of organizational performance and employee satisfaction. Although some TQM programs may fail due to various reasons, the...
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| Format: | Article |
| Language: | English |
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Universiti Teknologi MARA Kedah, Sungai Petani
2002
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| Online Access: | http://ir.uitm.edu.my/id/eprint/11844/ http://ir.uitm.edu.my/id/eprint/11844/1/AJ_MOHAMMAD%20ZAKI%20AYOB%20WA%2002.pdf |