Citizens, Politicians, and Providers : The Latin American Experience with Service Delivery Reform
Children regularly receiving health visits and education, the sick receiving proper and timely health care, safe water flowing out of the tap, electricity reliably reaching homes and businesses-these apparently simple events are taken for granted i...
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| Language: | English en_US |
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Washington, DC: World Bank
2012
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| Online Access: | http://documents.worldbank.org/curated/en/2005/01/6433471/citizens-politicians-providers-latin-american-experience-service-delivery-reform http://hdl.handle.net/10986/7371 |
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okr-10986-73712021-04-23T14:02:30Z Citizens, Politicians, and Providers : The Latin American Experience with Service Delivery Reform Fiszbein, Ariel ACCOUNTABILITY ACCOUNTABILITY MECHANISMS ACCOUNTABILITY RELATIONSHIP ACCOUNTABILITY RELATIONSHIPS BASIC INFRASTRUCTURE BASIC SERVICES BENEFICIARIES CITIZEN DEMANDS CITIZEN GROUPS CITIZEN MONITORING CIVIC ORGANIZATIONS CIVIL SERVICE CIVIL SOCIETY CIVIL SOCIETY ACTORS COMMUNITY PARTICIPATION CORRUPTION DEBT DECISION-MAKING PROCESSES DECISIONMAKING DEMOCRACY DEMOCRATIZATION DRINKING WATER EDUCATION SECTOR EDUCATIONAL ATTAINMENT ELECTORAL SYSTEMS ELECTRICITY EMPLOYMENT ENABLING ENVIRONMENT EXPANSION FIGURES FINANCIAL MANAGEMENT FIRMS GOVERNMENT SERVICES GRANTED HEALTH CARE HOUSEHOLD DEMANDS INCOME INCOME DISTRIBUTION INCOME INEQUALITY INFANT MORTALITY INFRASTRUCTURE IMPROVEMENTS INFRASTRUCTURE INVESTMENT INSTITUTIONAL CHANGE INSTITUTIONAL REFORM INSTITUTIONAL STRUCTURES LEARNING LEVELING LICENSES LOCAL GOVERNMENTS LOCAL PARTICIPATION MEDIA MEDIA ACTIVITIES NGO NONGOVERNMENTAL ORGANIZATIONS OPENNESS PRIVATE CAPITAL PRIVATE FINANCING PRIVATE INVESTMENT PROGRAMS PROVISIONING PUBLIC PUBLIC EMPLOYMENT PUBLIC EXPENDITURE PUBLIC EXPENDITURES PUBLIC INFRASTRUCTURE PUBLIC RESOURCES PUBLIC SERVICE PUBLIC SERVICE DELIVERY PUBLIC SERVICES PUBLIC SPENDING QUALITY OF SERVICES RECONSTRUCTION ROADS SANCTIONS SANITATION SECTOR SERVICE DELIVERY SERVICE PROVIDERS SERVICE QUALITY SOCIAL ACCOUNTABILITY SOCIAL INDICATORS SOCIAL INSURANCE SOCIAL PERFORMANCE SOCIAL PROTECTION SOCIAL SECURITY SOCIAL SERVICES SUBNATIONAL GOVERNMENTS SUPPLIERS TELECOMMUNICATIONS VILLAGE WATER COVERAGE WATER SERVICE WATER SUPPLY Children regularly receiving health visits and education, the sick receiving proper and timely health care, safe water flowing out of the tap, electricity reliably reaching homes and businesses-these apparently simple events are taken for granted in developed countries. In Latin America, despite two decades of social and infrastructure improvements, the poor and many of the middle class make do with low-quality services. Far too many of the poor receive no services. Improving service delivery to the poor is both a widespread political demand, and central to the realization of the Millennium Development Goals (MDGs). This book interprets service delivery successes, and failures in Latin America and provides guidance to policymakers, and development practitioners on shaping public action to provide better-quality services for all. Its analysis builds on the accountability framework developed in the Bank's World Development Report 2004: Making Services Work for Poor People, which emphasizes the behavior of people-from teachers to administrators, politicians, and rich and poor citizens-within the chain of interactions, from demand to actual service delivery. The report seeks to answer an essential question: If accountability relationships among citizens, policymakers, and service providers are key to effective service delivery, and there have been both systemic reforms (expanding national and local democracy), and an array of specific experiments (privatization, increased choice), why is service delivery in Latin America still so inequitable, and often of low quality? 2012-06-07T13:47:08Z 2012-06-07T13:47:08Z 2005 http://documents.worldbank.org/curated/en/2005/01/6433471/citizens-politicians-providers-latin-american-experience-service-delivery-reform 978-0-8213-6089-7 http://hdl.handle.net/10986/7371 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC: World Bank Publications & Research :: Publication Publications & Research :: Publication Latin America & Caribbean |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
ACCOUNTABILITY ACCOUNTABILITY MECHANISMS ACCOUNTABILITY RELATIONSHIP ACCOUNTABILITY RELATIONSHIPS BASIC INFRASTRUCTURE BASIC SERVICES BENEFICIARIES CITIZEN DEMANDS CITIZEN GROUPS CITIZEN MONITORING CIVIC ORGANIZATIONS CIVIL SERVICE CIVIL SOCIETY CIVIL SOCIETY ACTORS COMMUNITY PARTICIPATION CORRUPTION DEBT DECISION-MAKING PROCESSES DECISIONMAKING DEMOCRACY DEMOCRATIZATION DRINKING WATER EDUCATION SECTOR EDUCATIONAL ATTAINMENT ELECTORAL SYSTEMS ELECTRICITY EMPLOYMENT ENABLING ENVIRONMENT EXPANSION FIGURES FINANCIAL MANAGEMENT FIRMS GOVERNMENT SERVICES GRANTED HEALTH CARE HOUSEHOLD DEMANDS INCOME INCOME DISTRIBUTION INCOME INEQUALITY INFANT MORTALITY INFRASTRUCTURE IMPROVEMENTS INFRASTRUCTURE INVESTMENT INSTITUTIONAL CHANGE INSTITUTIONAL REFORM INSTITUTIONAL STRUCTURES LEARNING LEVELING LICENSES LOCAL GOVERNMENTS LOCAL PARTICIPATION MEDIA MEDIA ACTIVITIES NGO NONGOVERNMENTAL ORGANIZATIONS OPENNESS PRIVATE CAPITAL PRIVATE FINANCING PRIVATE INVESTMENT PROGRAMS PROVISIONING PUBLIC PUBLIC EMPLOYMENT PUBLIC EXPENDITURE PUBLIC EXPENDITURES PUBLIC INFRASTRUCTURE PUBLIC RESOURCES PUBLIC SERVICE PUBLIC SERVICE DELIVERY PUBLIC SERVICES PUBLIC SPENDING QUALITY OF SERVICES RECONSTRUCTION ROADS SANCTIONS SANITATION SECTOR SERVICE DELIVERY SERVICE PROVIDERS SERVICE QUALITY SOCIAL ACCOUNTABILITY SOCIAL INDICATORS SOCIAL INSURANCE SOCIAL PERFORMANCE SOCIAL PROTECTION SOCIAL SECURITY SOCIAL SERVICES SUBNATIONAL GOVERNMENTS SUPPLIERS TELECOMMUNICATIONS VILLAGE WATER COVERAGE WATER SERVICE WATER SUPPLY |
| spellingShingle |
ACCOUNTABILITY ACCOUNTABILITY MECHANISMS ACCOUNTABILITY RELATIONSHIP ACCOUNTABILITY RELATIONSHIPS BASIC INFRASTRUCTURE BASIC SERVICES BENEFICIARIES CITIZEN DEMANDS CITIZEN GROUPS CITIZEN MONITORING CIVIC ORGANIZATIONS CIVIL SERVICE CIVIL SOCIETY CIVIL SOCIETY ACTORS COMMUNITY PARTICIPATION CORRUPTION DEBT DECISION-MAKING PROCESSES DECISIONMAKING DEMOCRACY DEMOCRATIZATION DRINKING WATER EDUCATION SECTOR EDUCATIONAL ATTAINMENT ELECTORAL SYSTEMS ELECTRICITY EMPLOYMENT ENABLING ENVIRONMENT EXPANSION FIGURES FINANCIAL MANAGEMENT FIRMS GOVERNMENT SERVICES GRANTED HEALTH CARE HOUSEHOLD DEMANDS INCOME INCOME DISTRIBUTION INCOME INEQUALITY INFANT MORTALITY INFRASTRUCTURE IMPROVEMENTS INFRASTRUCTURE INVESTMENT INSTITUTIONAL CHANGE INSTITUTIONAL REFORM INSTITUTIONAL STRUCTURES LEARNING LEVELING LICENSES LOCAL GOVERNMENTS LOCAL PARTICIPATION MEDIA MEDIA ACTIVITIES NGO NONGOVERNMENTAL ORGANIZATIONS OPENNESS PRIVATE CAPITAL PRIVATE FINANCING PRIVATE INVESTMENT PROGRAMS PROVISIONING PUBLIC PUBLIC EMPLOYMENT PUBLIC EXPENDITURE PUBLIC EXPENDITURES PUBLIC INFRASTRUCTURE PUBLIC RESOURCES PUBLIC SERVICE PUBLIC SERVICE DELIVERY PUBLIC SERVICES PUBLIC SPENDING QUALITY OF SERVICES RECONSTRUCTION ROADS SANCTIONS SANITATION SECTOR SERVICE DELIVERY SERVICE PROVIDERS SERVICE QUALITY SOCIAL ACCOUNTABILITY SOCIAL INDICATORS SOCIAL INSURANCE SOCIAL PERFORMANCE SOCIAL PROTECTION SOCIAL SECURITY SOCIAL SERVICES SUBNATIONAL GOVERNMENTS SUPPLIERS TELECOMMUNICATIONS VILLAGE WATER COVERAGE WATER SERVICE WATER SUPPLY Fiszbein, Ariel Citizens, Politicians, and Providers : The Latin American Experience with Service Delivery Reform |
| geographic_facet |
Latin America & Caribbean |
| description |
Children regularly receiving health
visits and education, the sick receiving proper and timely
health care, safe water flowing out of the tap, electricity
reliably reaching homes and businesses-these apparently
simple events are taken for granted in developed countries.
In Latin America, despite two decades of social and
infrastructure improvements, the poor and many of the middle
class make do with low-quality services. Far too many of the
poor receive no services. Improving service delivery to the
poor is both a widespread political demand, and central to
the realization of the Millennium Development Goals (MDGs).
This book interprets service delivery successes, and
failures in Latin America and provides guidance to
policymakers, and development practitioners on shaping
public action to provide better-quality services for all.
Its analysis builds on the accountability framework
developed in the Bank's World Development Report 2004:
Making Services Work for Poor People, which emphasizes the
behavior of people-from teachers to administrators,
politicians, and rich and poor citizens-within the chain of
interactions, from demand to actual service delivery. The
report seeks to answer an essential question: If
accountability relationships among citizens, policymakers,
and service providers are key to effective service delivery,
and there have been both systemic reforms (expanding
national and local democracy), and an array of specific
experiments (privatization, increased choice), why is
service delivery in Latin America still so inequitable, and
often of low quality? |
| format |
Publications & Research :: Publication |
| author |
Fiszbein, Ariel |
| author_facet |
Fiszbein, Ariel |
| author_sort |
Fiszbein, Ariel |
| title |
Citizens, Politicians, and Providers : The Latin American Experience with Service Delivery Reform |
| title_short |
Citizens, Politicians, and Providers : The Latin American Experience with Service Delivery Reform |
| title_full |
Citizens, Politicians, and Providers : The Latin American Experience with Service Delivery Reform |
| title_fullStr |
Citizens, Politicians, and Providers : The Latin American Experience with Service Delivery Reform |
| title_full_unstemmed |
Citizens, Politicians, and Providers : The Latin American Experience with Service Delivery Reform |
| title_sort |
citizens, politicians, and providers : the latin american experience with service delivery reform |
| publisher |
Washington, DC: World Bank |
| publishDate |
2012 |
| url |
http://documents.worldbank.org/curated/en/2005/01/6433471/citizens-politicians-providers-latin-american-experience-service-delivery-reform http://hdl.handle.net/10986/7371 |
| _version_ |
1764399620796973056 |