Citizens, Politicians, and Providers : The Latin American Experience with Service Delivery Reform

Children regularly receiving health visits and education, the sick receiving proper and timely health care, safe water flowing out of the tap, electricity reliably reaching homes and businesses-these apparently simple events are taken for granted i...

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Bibliographic Details
Main Author:	Fiszbein, Ariel
Format:	Publication
Language:	English en_US
Published:	Washington, DC: World Bank 2012
Subjects:	ACCOUNTABILITY ACCOUNTABILITY MECHANISMS ACCOUNTABILITY RELATIONSHIP ACCOUNTABILITY RELATIONSHIPS BASIC INFRASTRUCTURE BASIC SERVICES BENEFICIARIES CITIZEN DEMANDS CITIZEN GROUPS CITIZEN MONITORING CIVIC ORGANIZATIONS CIVIL SERVICE CIVIL SOCIETY CIVIL SOCIETY ACTORS COMMUNITY PARTICIPATION CORRUPTION DEBT DECISION-MAKING PROCESSES DECISIONMAKING DEMOCRACY DEMOCRATIZATION DRINKING WATER EDUCATION SECTOR EDUCATIONAL ATTAINMENT ELECTORAL SYSTEMS ELECTRICITY EMPLOYMENT ENABLING ENVIRONMENT EXPANSION FIGURES FINANCIAL MANAGEMENT FIRMS GOVERNMENT SERVICES GRANTED HEALTH CARE HOUSEHOLD DEMANDS INCOME INCOME DISTRIBUTION INCOME INEQUALITY INFANT MORTALITY INFRASTRUCTURE IMPROVEMENTS INFRASTRUCTURE INVESTMENT INSTITUTIONAL CHANGE INSTITUTIONAL REFORM INSTITUTIONAL STRUCTURES LEARNING LEVELING LICENSES LOCAL GOVERNMENTS LOCAL PARTICIPATION MEDIA MEDIA ACTIVITIES NGO NONGOVERNMENTAL ORGANIZATIONS OPENNESS PRIVATE CAPITAL PRIVATE FINANCING PRIVATE INVESTMENT PROGRAMS PROVISIONING PUBLIC PUBLIC EMPLOYMENT PUBLIC EXPENDITURE PUBLIC EXPENDITURES PUBLIC INFRASTRUCTURE PUBLIC RESOURCES PUBLIC SERVICE PUBLIC SERVICE DELIVERY PUBLIC SERVICES PUBLIC SPENDING QUALITY OF SERVICES RECONSTRUCTION ROADS SANCTIONS SANITATION SECTOR SERVICE DELIVERY SERVICE PROVIDERS SERVICE QUALITY SOCIAL ACCOUNTABILITY SOCIAL INDICATORS SOCIAL INSURANCE SOCIAL PERFORMANCE SOCIAL PROTECTION SOCIAL SECURITY SOCIAL SERVICES SUBNATIONAL GOVERNMENTS SUPPLIERS TELECOMMUNICATIONS VILLAGE WATER COVERAGE WATER SERVICE WATER SUPPLY
Online Access:	http://documents.worldbank.org/curated/en/2005/01/6433471/citizens-politicians-providers-latin-american-experience-service-delivery-reform http://hdl.handle.net/10986/7371

Internet

http://documents.worldbank.org/curated/en/2005/01/6433471/citizens-politicians-providers-latin-american-experience-service-delivery-reform
http://hdl.handle.net/10986/7371

Citizens, Politicians, and Providers : The Latin American Experience with Service Delivery Reform

Internet

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