Are You Being Served? New Tools for Measuring Services Delivery
This volume provides an overview of a range of tools for measuring service delivery and offers valuable lessons on the opportunities and constraints practitioners face in measuring performance. The authors investigate country cases using data from...
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Washington, DC: World Bank
2012
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| Online Access: | http://documents.worldbank.org/curated/en/2008/01/9012601/being-served-new-tools-measuring-services-delivery http://hdl.handle.net/10986/6921 |
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okr-10986-69212021-04-23T14:02:26Z Are You Being Served? New Tools for Measuring Services Delivery Amin, Samia Das, Jishnu Goldstein, Markus ASSETS ASYMMETRIC INFORMATION BALANCE SHEETS BANK SUPERVISION BANKING SECTOR BANKING SYSTEMS BANKRUPTCY BANKRUPTCY PROCEDURES BANKS BONDS BORROWING CAPITAL MARKETS CAR LOANS CENTRAL BANK COLLATERAL COMMODITIES CONTRACT ENFORCEMENT CREDIT MARKETS CREDIT RATIONING CREDIT RISK DEBT DEPOSITS DEVALUATION DISCLOSURE DONOR AGENCIES ECONOMIC GROWTH EQUITY MARKETS EXCHANGE RATES EXPORTS FEDERAL RESERVE SYSTEM FINANCIAL CRISES FINANCIAL INNOVATION FINANCIAL INTERMEDIARIES FINANCIAL INTERMEDIATION FINANCIAL LEASING FINANCIAL MARKETS FINANCIAL SECTOR FOREIGN CURRENCY FOREIGN INVESTMENT GDP HOUSING INCOME INCOME STATEMENTS INFLATION INSURANCE INTEREST RATE INTEREST RATES INTERNATIONAL FINANCE INTERNATIONAL MONETARY FUND INVENTORIES INVENTORY LAWS LEGAL FRAMEWORK LOCAL GOVERNMENT MACROECONOMIC REFORM MACROECONOMIC STABILITY MACROECONOMIC STABILIZATION MATURITIES MICROFINANCE MIDDLE INCOME COUNTRIES MINORITY SHAREHOLDERS MORTGAGES MOVABLE PROPERTY NOMINAL INTEREST RATES NONBANK FINANCIAL INSTITUTIONS PORTFOLIO PORTFOLIOS PRODUCTIVE ASSETS PRODUCTIVITY PROPERTY RIGHTS REAL INTEREST RATES RISK PREMIUM RISK PREMIUMS RISKY BUSINESS SECURITIZATION STRUCTURAL ADJUSTMENT SUBSIDIARY TAX COLLECTOR TAX LIABILITIES TRANSACTION COSTS TRANSITION ECONOMIES TRANSPORT UNDERWRITERS URBAN DEVELOPMENT This volume provides an overview of a range of tools for measuring service delivery and offers valuable lessons on the opportunities and constraints practitioners face in measuring performance. The authors investigate country cases using data from a range of sources in a variety of contexts. Their experiences yield important insights on how to avoid pitfalls, what practices to improve, and how to learn the most from the data at hand. Taken together, those lessons represent an important step in strengthening accountability and governance so as to enhance service delivery. Empirical investigations of the relationship between particular characteristics of the public provisioning of goods and services at the local level and the characteristics of the localities receiving these goods and services may help us understand the impact of policy and learn to design more effective public interventions. Monitoring data are an integral part of the process of learning about the performance of any social program. Many impact evaluations of social programs assume that the interventions occur at specified launch dates and produce equal and constant changes in conditions among eligible beneficiary groups. 2012-06-01T19:46:50Z 2012-06-01T19:46:50Z 2008 http://documents.worldbank.org/curated/en/2008/01/9012601/being-served-new-tools-measuring-services-delivery 978-0-8213-7185-5 http://hdl.handle.net/10986/6921 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC: World Bank Publications & Research :: Publication Publications & Research :: Publication |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
ASSETS ASYMMETRIC INFORMATION BALANCE SHEETS BANK SUPERVISION BANKING SECTOR BANKING SYSTEMS BANKRUPTCY BANKRUPTCY PROCEDURES BANKS BONDS BORROWING CAPITAL MARKETS CAR LOANS CENTRAL BANK COLLATERAL COMMODITIES CONTRACT ENFORCEMENT CREDIT MARKETS CREDIT RATIONING CREDIT RISK DEBT DEPOSITS DEVALUATION DISCLOSURE DONOR AGENCIES ECONOMIC GROWTH EQUITY MARKETS EXCHANGE RATES EXPORTS FEDERAL RESERVE SYSTEM FINANCIAL CRISES FINANCIAL INNOVATION FINANCIAL INTERMEDIARIES FINANCIAL INTERMEDIATION FINANCIAL LEASING FINANCIAL MARKETS FINANCIAL SECTOR FOREIGN CURRENCY FOREIGN INVESTMENT GDP HOUSING INCOME INCOME STATEMENTS INFLATION INSURANCE INTEREST RATE INTEREST RATES INTERNATIONAL FINANCE INTERNATIONAL MONETARY FUND INVENTORIES INVENTORY LAWS LEGAL FRAMEWORK LOCAL GOVERNMENT MACROECONOMIC REFORM MACROECONOMIC STABILITY MACROECONOMIC STABILIZATION MATURITIES MICROFINANCE MIDDLE INCOME COUNTRIES MINORITY SHAREHOLDERS MORTGAGES MOVABLE PROPERTY NOMINAL INTEREST RATES NONBANK FINANCIAL INSTITUTIONS PORTFOLIO PORTFOLIOS PRODUCTIVE ASSETS PRODUCTIVITY PROPERTY RIGHTS REAL INTEREST RATES RISK PREMIUM RISK PREMIUMS RISKY BUSINESS SECURITIZATION STRUCTURAL ADJUSTMENT SUBSIDIARY TAX COLLECTOR TAX LIABILITIES TRANSACTION COSTS TRANSITION ECONOMIES TRANSPORT UNDERWRITERS URBAN DEVELOPMENT |
| spellingShingle |
ASSETS ASYMMETRIC INFORMATION BALANCE SHEETS BANK SUPERVISION BANKING SECTOR BANKING SYSTEMS BANKRUPTCY BANKRUPTCY PROCEDURES BANKS BONDS BORROWING CAPITAL MARKETS CAR LOANS CENTRAL BANK COLLATERAL COMMODITIES CONTRACT ENFORCEMENT CREDIT MARKETS CREDIT RATIONING CREDIT RISK DEBT DEPOSITS DEVALUATION DISCLOSURE DONOR AGENCIES ECONOMIC GROWTH EQUITY MARKETS EXCHANGE RATES EXPORTS FEDERAL RESERVE SYSTEM FINANCIAL CRISES FINANCIAL INNOVATION FINANCIAL INTERMEDIARIES FINANCIAL INTERMEDIATION FINANCIAL LEASING FINANCIAL MARKETS FINANCIAL SECTOR FOREIGN CURRENCY FOREIGN INVESTMENT GDP HOUSING INCOME INCOME STATEMENTS INFLATION INSURANCE INTEREST RATE INTEREST RATES INTERNATIONAL FINANCE INTERNATIONAL MONETARY FUND INVENTORIES INVENTORY LAWS LEGAL FRAMEWORK LOCAL GOVERNMENT MACROECONOMIC REFORM MACROECONOMIC STABILITY MACROECONOMIC STABILIZATION MATURITIES MICROFINANCE MIDDLE INCOME COUNTRIES MINORITY SHAREHOLDERS MORTGAGES MOVABLE PROPERTY NOMINAL INTEREST RATES NONBANK FINANCIAL INSTITUTIONS PORTFOLIO PORTFOLIOS PRODUCTIVE ASSETS PRODUCTIVITY PROPERTY RIGHTS REAL INTEREST RATES RISK PREMIUM RISK PREMIUMS RISKY BUSINESS SECURITIZATION STRUCTURAL ADJUSTMENT SUBSIDIARY TAX COLLECTOR TAX LIABILITIES TRANSACTION COSTS TRANSITION ECONOMIES TRANSPORT UNDERWRITERS URBAN DEVELOPMENT Amin, Samia Das, Jishnu Goldstein, Markus Are You Being Served? New Tools for Measuring Services Delivery |
| description |
This volume provides an overview of a
range of tools for measuring service delivery and offers
valuable lessons on the opportunities and constraints
practitioners face in measuring performance. The authors
investigate country cases using data from a range of sources
in a variety of contexts. Their experiences yield important
insights on how to avoid pitfalls, what practices to
improve, and how to learn the most from the data at hand.
Taken together, those lessons represent an important step in
strengthening accountability and governance so as to enhance
service delivery. Empirical investigations of the
relationship between particular characteristics of the
public provisioning of goods and services at the local level
and the characteristics of the localities receiving these
goods and services may help us understand the impact of
policy and learn to design more effective public
interventions. Monitoring data are an integral part of the
process of learning about the performance of any social
program. Many impact evaluations of social programs assume
that the interventions occur at specified launch dates and
produce equal and constant changes in conditions among
eligible beneficiary groups. |
| format |
Publications & Research :: Publication |
| author |
Amin, Samia Das, Jishnu Goldstein, Markus |
| author_facet |
Amin, Samia Das, Jishnu Goldstein, Markus |
| author_sort |
Amin, Samia |
| title |
Are You Being Served? New Tools for Measuring Services Delivery |
| title_short |
Are You Being Served? New Tools for Measuring Services Delivery |
| title_full |
Are You Being Served? New Tools for Measuring Services Delivery |
| title_fullStr |
Are You Being Served? New Tools for Measuring Services Delivery |
| title_full_unstemmed |
Are You Being Served? New Tools for Measuring Services Delivery |
| title_sort |
are you being served? new tools for measuring services delivery |
| publisher |
Washington, DC: World Bank |
| publishDate |
2012 |
| url |
http://documents.worldbank.org/curated/en/2008/01/9012601/being-served-new-tools-measuring-services-delivery http://hdl.handle.net/10986/6921 |
| _version_ |
1764398757548392448 |