Are You Being Served? New Tools for Measuring Services Delivery

Are You Being Served? New Tools for Measuring Services Delivery

This volume provides an overview of a range of tools for measuring service delivery and offers valuable lessons on the opportunities and constraints practitioners face in measuring performance. The authors investigate country cases using data from...

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Bibliographic Details
Main Authors: Amin, Samia, Das, Jishnu, Goldstein, Markus
Format: Publication
Language:English
en_US
Published: Washington, DC: World Bank 2012
Subjects:
ASSETS
ASYMMETRIC INFORMATION
BALANCE SHEETS
BANK SUPERVISION
BANKING SECTOR
BANKING SYSTEMS
BANKRUPTCY
BANKRUPTCY PROCEDURES
BANKS
BONDS
BORROWING
CAPITAL MARKETS
CAR LOANS
CENTRAL BANK
COLLATERAL
COMMODITIES
CONTRACT ENFORCEMENT
CREDIT MARKETS
CREDIT RATIONING
CREDIT RISK
DEBT
DEPOSITS
DEVALUATION
DISCLOSURE
DONOR AGENCIES
ECONOMIC GROWTH
EQUITY MARKETS
EXCHANGE RATES
EXPORTS
FEDERAL RESERVE SYSTEM
FINANCIAL CRISES
FINANCIAL INNOVATION
FINANCIAL INTERMEDIARIES
FINANCIAL INTERMEDIATION
FINANCIAL LEASING
FINANCIAL MARKETS
FINANCIAL SECTOR
FOREIGN CURRENCY
FOREIGN INVESTMENT
GDP
HOUSING
INCOME
INCOME STATEMENTS
INFLATION
INSURANCE
INTEREST RATE
INTEREST RATES
INTERNATIONAL FINANCE
INTERNATIONAL MONETARY FUND
INVENTORIES
INVENTORY
LAWS
LEGAL FRAMEWORK
LOCAL GOVERNMENT
MACROECONOMIC REFORM
MACROECONOMIC STABILITY
MACROECONOMIC STABILIZATION
MATURITIES
MICROFINANCE
MIDDLE INCOME COUNTRIES
MINORITY SHAREHOLDERS
MORTGAGES
MOVABLE PROPERTY
NOMINAL INTEREST RATES
NONBANK FINANCIAL INSTITUTIONS
PORTFOLIO
PORTFOLIOS
PRODUCTIVE ASSETS
PRODUCTIVITY
PROPERTY RIGHTS
REAL INTEREST RATES
RISK PREMIUM
RISK PREMIUMS
RISKY BUSINESS
SECURITIZATION
STRUCTURAL ADJUSTMENT
SUBSIDIARY
TAX COLLECTOR
TAX LIABILITIES
TRANSACTION COSTS
TRANSITION ECONOMIES
TRANSPORT
UNDERWRITERS
URBAN DEVELOPMENT
Online Access:http://documents.worldbank.org/curated/en/2008/01/9012601/being-served-new-tools-measuring-services-delivery
http://hdl.handle.net/10986/6921

Internet

http://documents.worldbank.org/curated/en/2008/01/9012601/being-served-new-tools-measuring-services-delivery
http://hdl.handle.net/10986/6921

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