Are You Being Served? New Tools for Measuring Services Delivery
This volume provides an overview of a range of tools for measuring service delivery and offers valuable lessons on the opportunities and constraints practitioners face in measuring performance. The authors investigate country cases using data from...
| Main Authors: | , , |
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| Format: | Publication |
| Language: | English en_US |
| Published: |
Washington, DC: World Bank
2012
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| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/2008/01/9012601/being-served-new-tools-measuring-services-delivery http://hdl.handle.net/10986/6921 |
| Summary: | This volume provides an overview of a
range of tools for measuring service delivery and offers
valuable lessons on the opportunities and constraints
practitioners face in measuring performance. The authors
investigate country cases using data from a range of sources
in a variety of contexts. Their experiences yield important
insights on how to avoid pitfalls, what practices to
improve, and how to learn the most from the data at hand.
Taken together, those lessons represent an important step in
strengthening accountability and governance so as to enhance
service delivery. Empirical investigations of the
relationship between particular characteristics of the
public provisioning of goods and services at the local level
and the characteristics of the localities receiving these
goods and services may help us understand the impact of
policy and learn to design more effective public
interventions. Monitoring data are an integral part of the
process of learning about the performance of any social
program. Many impact evaluations of social programs assume
that the interventions occur at specified launch dates and
produce equal and constant changes in conditions among
eligible beneficiary groups. |
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