Measuring the Quality of Education and Health Services : The Use of Perception Data from Indonesia

Measuring the Quality of Education and Health Services : The Use of Perception Data from Indonesia

Satisfaction surveys offer a potentially convenient and cost-effective means for measuring the quality of services. However, concerns about subjectivity and selection bias impede greater use of satisfaction data. This paper analyzes satisfaction da...

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Bibliographic Details
Main Authors: Dasgupta, Basab, Narayan, Ambar, Skoufias, Emmanuel
Format: Policy Research Working Paper
Language:English
Published: 2012
Subjects:
ACCESS TO INFORMATION
ACCOUNTABILITY
ATTENDANCE OF STUDENTS
AVAILABILITY OF BOOKS
BASIC SERVICES
BRIBERY
BUREAUCRACY
CITIZEN
CITIZEN FEEDBACK
CITIZENS
CLASSROOMS
COMMUNITIES
COMMUNITY HEALTH
COMMUNITY PARTICIPATION
CORRUPTION
CORRUPTION ISSUES
CULTURAL NORMS
CUSTOMER SATISFACTION
DATA COLLECTION
DEMOGRAPHIC CHARACTERISTICS
DEMOGRAPHIC FACTORS
DESCRIPTION
DISCRIMINATION
DISTRICTS
ECONOMIC CHARACTERISTICS
EDUCATION ATTAINMENT
EDUCATION FACILITIES
EDUCATION LEVELS
EDUCATION OUTCOMES
EDUCATION SERVICES
EDUCATIONAL SERVICES
ELEMENTARY SCHOOL
ENROLLMENT
ENROLLMENTS
EXPENDITURE
EXPENDITURES
FEMALE
FEMALE DROPOUTS
FEMALE MEMBERS
GENDER
GOOD GOVERNANCE
GOVERNANCE ENVIRONMENT
GOVERNANCE REFORM
GOVERNANCE REFORMS
HEALTH PROVIDERS
HEALTH SERVICES
HIGH SCHOOL
HIGHER EDUCATION
HOSPITALS
HOUSEHOLD COMPOSITION
HOUSEHOLDS
HOUSES
HUMAN RESOURCE
INCOME
INSTITUTIONAL ENVIRONMENT
INTERNATIONAL BANK
LEVEL OF EDUCATION
LIVING STANDARDS
LOCAL AUTHORITIES
LOCAL GOVERNANCE
MALE DROPOUTS
MARKETING
MEASUREMENT ERROR
MEDICAL FACILITIES
NUMBER OF STUDENTS
NUMBER OF TEACHERS
NURSES
PARENTAL EDUCATION
PARTICIPATORY PLANNING
PATIENT
PERFORMANCE MEASURES
PHYSICAL INFRASTRUCTURE
POLICY IMPLICATIONS
POLITICAL ECONOMY
PRIMARY EDUCATION
PRIMARY LEVEL
PRIMARY LEVEL OF EDUCATION
PRIMARY SCHOOL
PRIVATE SCHOOLS
PUBLIC EDUCATION
PUBLIC EXPENDITURE
PUBLIC FACILITIES
PUBLIC HEALTH
PUBLIC INSTITUTIONS
PUBLIC SCHOOL
PUBLIC SCHOOLS
PUBLIC SERVICE DELIVERY
QUALITY OF EDUCATION
RADIO
REPETITION RATES
REPORT CARDS
RURAL AREAS
SCHOOL AGE
SCHOOL DEVELOPMENT
SCHOOL DEVELOPMENT PLAN
SCHOOL FACILITIES
SCHOOL FACILITY
SCHOOL INFRASTRUCTURE
SCHOOL QUALITY
SCHOOLING
SECONDARY SCHOOL
SECONDARY SCHOOLS
SERVICE DELIVERY
SOCIAL EXCLUSION
SOCIALIZATION
SOURCE OF INFORMATION
STUDENT PERFORMANCE
STUDENT-TEACHER RATIO
TEACHER
TEACHERS
TEACHING
URBAN AREA
URBAN AREAS
VILLAGE
VILLAGE LEVEL
VILLAGES
Online Access:http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20090831132043
http://hdl.handle.net/10986/4225

Internet

http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20090831132043
http://hdl.handle.net/10986/4225

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