Insights into Grievance Mechanisms : Findings from a Survey of Grievance Focal Points in Project Implementation Units
In April and May 2020, a first-of-a-kind survey was conducted by the World Bank with project implementation unit (PIU) focal points responsible for the operation of grievance mechanisms (GMs) in World Bank-financed projects across the world. The aim of the survey was to better understand challenges...
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| Format: | Working Paper |
| Language: | en_US |
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Washington, DC : World Bank
2022
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| Online Access: | http://hdl.handle.net/10986/37637 |
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okr-10986-376372022-07-18T19:09:03Z Insights into Grievance Mechanisms : Findings from a Survey of Grievance Focal Points in Project Implementation Units World Bank GRIEVANCE MECHANISM GRIEVANCE REDRESS MECHANISM GRIEVANCE MECHANISM DESIGN FINANCIAL RESOURCES HUMAN RESOURCES ACTIVITIES COORDINATION UPTAKE CHANNELS NEW TECHNOLOGIES PROJECT-LEVEL COUNTRY-WIDE LOCAL RETALIATION OPERATIONS INCLUSIVE GRIEVANCE MECHANISM RESOLUTION IMPROVEMENT In April and May 2020, a first-of-a-kind survey was conducted by the World Bank with project implementation unit (PIU) focal points responsible for the operation of grievance mechanisms (GMs) in World Bank-financed projects across the world. The aim of the survey was to better understand challenges and opportunities linked to GM design and implementation from the perspective of people on the frontline, and to identify areas where they may need additional support to guarantee an effective right to remedy in their projects. This note presents the rationale, methodology, and outcomes of this online survey, as well as related recommendations to improve the functioning of project-level GMs. First, details are provided regarding the background and implementation of the survey, followed by a presentation of survey results, main observations, and key messages regarding the current design and operating practices of GMs in World Bank-financed projects. The survey instrument itself is included in the appendix. 2022-07-06T13:36:19Z 2022-07-06T13:36:19Z 2021 Working Paper http://hdl.handle.net/10986/37637 en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC : World Bank Publications & Research Publications & Research :: Working Paper World |
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Digital Repository |
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Foreign Institution |
| institution |
Digital Repositories |
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World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
en_US |
| topic |
GRIEVANCE MECHANISM GRIEVANCE REDRESS MECHANISM GRIEVANCE MECHANISM DESIGN FINANCIAL RESOURCES HUMAN RESOURCES ACTIVITIES COORDINATION UPTAKE CHANNELS NEW TECHNOLOGIES PROJECT-LEVEL COUNTRY-WIDE LOCAL RETALIATION OPERATIONS INCLUSIVE GRIEVANCE MECHANISM RESOLUTION IMPROVEMENT |
| spellingShingle |
GRIEVANCE MECHANISM GRIEVANCE REDRESS MECHANISM GRIEVANCE MECHANISM DESIGN FINANCIAL RESOURCES HUMAN RESOURCES ACTIVITIES COORDINATION UPTAKE CHANNELS NEW TECHNOLOGIES PROJECT-LEVEL COUNTRY-WIDE LOCAL RETALIATION OPERATIONS INCLUSIVE GRIEVANCE MECHANISM RESOLUTION IMPROVEMENT World Bank Insights into Grievance Mechanisms : Findings from a Survey of Grievance Focal Points in Project Implementation Units |
| geographic_facet |
World |
| description |
In April and May 2020, a first-of-a-kind survey was conducted by the World Bank with project implementation unit (PIU) focal points responsible for the operation of grievance mechanisms (GMs) in World Bank-financed projects across the world. The aim of the survey was to better understand challenges and opportunities linked to GM design and implementation from the perspective of people on the frontline, and to identify areas where they may need additional support to guarantee an effective right to remedy in their projects. This note presents the rationale, methodology, and outcomes of this online survey, as well as related recommendations to improve the functioning of project-level GMs. First, details are provided regarding the background and implementation of the survey, followed by a presentation of survey results, main observations, and key messages regarding the current design and operating practices of GMs in World Bank-financed projects. The survey instrument itself is included in the appendix. |
| format |
Working Paper |
| author |
World Bank |
| author_facet |
World Bank |
| author_sort |
World Bank |
| title |
Insights into Grievance Mechanisms : Findings from a Survey of Grievance Focal Points in Project Implementation Units |
| title_short |
Insights into Grievance Mechanisms : Findings from a Survey of Grievance Focal Points in Project Implementation Units |
| title_full |
Insights into Grievance Mechanisms : Findings from a Survey of Grievance Focal Points in Project Implementation Units |
| title_fullStr |
Insights into Grievance Mechanisms : Findings from a Survey of Grievance Focal Points in Project Implementation Units |
| title_full_unstemmed |
Insights into Grievance Mechanisms : Findings from a Survey of Grievance Focal Points in Project Implementation Units |
| title_sort |
insights into grievance mechanisms : findings from a survey of grievance focal points in project implementation units |
| publisher |
Washington, DC : World Bank |
| publishDate |
2022 |
| url |
http://hdl.handle.net/10986/37637 |
| _version_ |
1764487581491265536 |