Redressing Grievances and Complaints Regarding Basic Service Delivery

Redressing Grievances and Complaints Regarding Basic Service Delivery

Redress procedures are important for basic fairness. In addition, they can help address principal-agent problems in the implementation of social policies and provide information to policy makers regarding policy design. To function effectively, a s...

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Bibliographic Details
Main Author: Gauri, Varun
Format: Policy Research Working Paper
Language:English
Published: 2012
Subjects:
ABUSES
ACCOUNTABILITY
ADJUDICATION
ADJUDICATOR
ADMINISTRATIVE AGENCIES
ADMINISTRATIVE LAW
ADMINISTRATIVE PROCEDURES
ADMINISTRATIVE REVIEW
ALTERNATIVE DISPUTE RESOLUTION
ASSAULT
AUDITORS
BASIC SERVICE
BASIC SERVICES
CHARTER OF RIGHTS
CHILD SUPPORT
CITIZEN
CITIZEN SCORECARDS
CITIZENS
CIVIL LAW
CIVIL LAW TRADITIONS
CIVIL LIBERTIES
CIVIL SOCIETY
CIVIL SOCIETY ORGANIZATIONS
CLINICS
COMMON LAW
COMPLAINT
COMPLAINT MANAGEMENT SYSTEM
COMPLAINTS
CONFIDENCE
CONSULTATION
CONSULTING SERVICES
CORPORAL PUNISHMENT
CORRUPTION
DECISION MAKING
DEMOCRACY
DISCRETION
ECONOMIC RIGHTS
ELECTORAL SYSTEMS
EXECUTIVE COUNCIL
FAMILIES
FINANCIAL INFORMATION
FORMAL NOTIFICATION
FRAUD
GOVERNANCE DIMENSION
GOVERNANCE PROCESSES
GOVERNMENT ACTION
GOVERNMENT AGENCIES
GOVERNMENT DEPARTMENT
GOVERNMENT DEPARTMENTS
GOVERNMENT POLICY
GOVERNMENTAL ORGANIZATIONS
HEALTH CARE
HEALTH POLICY
HOSPITALS
HUMAN DEVELOPMENT
HUMAN RIGHTS
HUMAN RIGHTS LAW
INCOME
INFORMATION CAMPAIGNS
INITIATIVE
INSTITUTIONAL ARRANGEMENTS
INSTITUTIONAL ENVIRONMENT
INSTITUTIONALIZATION
INSULATION
INSURANCE SCHEMES
INTERVENTION
INVESTIGATIONS
INVESTIGATIVE JOURNALISTS
JUDICIAL REVIEW
JUDICIARY
JURISDICTIONS
JUSTICE
LAWS
LAWYERS
LEGAL ASSISTANCE
LEGAL DEVICES
LEGAL SERVICES
LEGAL SYSTEM
LEGISLATION
MALFEASANCE
MEDIA
MINISTER
NATIONAL LAWS
NEWS MEDIA
OPERATIONAL GUIDELINES
PATIENT
PATIENTS
PENALTIES
PERFORMANCE STANDARDS
POLICE
POLITICAL CONDITIONS
POLITICAL ECONOMY
POLITICIANS
PRIORITIES
PROVINCIAL AUTHORITIES
PROVINCIAL GOVERNMENT
PUBLIC COMPLAINTS
PUBLIC HEARINGS
PUBLIC OFFICIALS
PUBLIC SECTOR
REGULATION IMPLEMENTING
REGULATOR
REMEDIES
RULE OF LAW
SANCTION
SERVICE DELIVERY
SOCIAL JUSTICE
SOCIAL POLICIES
SOCIAL POLICY
SOCIAL PROGRAMS
SOCIAL SECURITY
SOCIAL SERVICES
STATUTORY AUTHORITY
TELEVISION
TRANSPARENCY
TRIAL
WORKERS
Online Access:http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20110622085504
http://hdl.handle.net/10986/3463

Internet

http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20110622085504
http://hdl.handle.net/10986/3463

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