Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar

Growing evidence confirms that citizen engagement is key to improving the delivery and quality of public services, management of public finances, and to promoting social inclusion, resulting in tangible improvements in people’s lives. The advent an...

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Main Authors:	Rakotomalala, Olivia, Peixoto, Tiago, Kumagai, Saki
Format:	Brief
Language:	English
Published:	World Bank, Washington, DC 2020
Subjects:	SERVICE DELIVERY CIVIC ENGAGEMENT DIGITAL TECHNOLOGY ACCESS TO MOBILE CIVIL SOCIETY GOVERNANCE PUBLIC SECTOR REFORM ACCOUNTABILITY
Online Access:	http://documents.worldbank.org/curated/en/814101594332309340/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar http://hdl.handle.net/10986/34076

id	okr-10986-34076
recordtype	oai_dc
spelling	okr-10986-340762021-05-25T10:54:37Z Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar Rakotomalala, Olivia Peixoto, Tiago Kumagai, Saki SERVICE DELIVERY CIVIC ENGAGEMENT DIGITAL TECHNOLOGY ACCESS TO MOBILE CIVIL SOCIETY GOVERNANCE PUBLIC SECTOR REFORM ACCOUNTABILITY Growing evidence confirms that citizen engagement is key to improving the delivery and quality of public services, management of public finances, and to promoting social inclusion, resulting in tangible improvements in people’s lives. The advent and availability of new technologies provide new opportunities to reach citizens, aggregate their ‘voice’ and demand, help governments respond, and partner with citizens to find and implement solutions collectively. With the right approach, CivicTech enables citizens to overcome income, social, and geographical barriers to interact with governments and participate at the local or national level. The CivicTech pilot in Madagascar supported the development of a Facebook ChatBot (bot) to enable third-party monitoring of service delivery operations for the Madagascar Public Sector Performance Project (PAPSP, P150116). A similar approach could be replicated for Community Driven Development (CDD) projects and local government and decentralized service delivery projects to achieve a multi-channel structure for third-party monitoring (offline, mobile, and web). The note documents the CivicTech pilot experience in Madagascar and lessons learned. 2020-07-10T21:09:53Z 2020-07-10T21:09:53Z 2020-06 Brief http://documents.worldbank.org/curated/en/814101594332309340/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar http://hdl.handle.net/10986/34076 English Governance Notes;No. 23 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Economic & Sector Work Economic & Sector Work :: Other Public Sector Study
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English
topic	SERVICE DELIVERY CIVIC ENGAGEMENT DIGITAL TECHNOLOGY ACCESS TO MOBILE CIVIL SOCIETY GOVERNANCE PUBLIC SECTOR REFORM ACCOUNTABILITY
spellingShingle	SERVICE DELIVERY CIVIC ENGAGEMENT DIGITAL TECHNOLOGY ACCESS TO MOBILE CIVIL SOCIETY GOVERNANCE PUBLIC SECTOR REFORM ACCOUNTABILITY Rakotomalala, Olivia Peixoto, Tiago Kumagai, Saki Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar
relation	Governance Notes;No. 23
description	Growing evidence confirms that citizen engagement is key to improving the delivery and quality of public services, management of public finances, and to promoting social inclusion, resulting in tangible improvements in people’s lives. The advent and availability of new technologies provide new opportunities to reach citizens, aggregate their ‘voice’ and demand, help governments respond, and partner with citizens to find and implement solutions collectively. With the right approach, CivicTech enables citizens to overcome income, social, and geographical barriers to interact with governments and participate at the local or national level. The CivicTech pilot in Madagascar supported the development of a Facebook ChatBot (bot) to enable third-party monitoring of service delivery operations for the Madagascar Public Sector Performance Project (PAPSP, P150116). A similar approach could be replicated for Community Driven Development (CDD) projects and local government and decentralized service delivery projects to achieve a multi-channel structure for third-party monitoring (offline, mobile, and web). The note documents the CivicTech pilot experience in Madagascar and lessons learned.
format	Brief
author	Rakotomalala, Olivia Peixoto, Tiago Kumagai, Saki
author_facet	Rakotomalala, Olivia Peixoto, Tiago Kumagai, Saki
author_sort	Rakotomalala, Olivia
title	Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar
title_short	Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar
title_full	Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar
title_fullStr	Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar
title_full_unstemmed	Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar
title_sort	chatbots for third-party monitoring : civictech pilot in madagascar
publisher	World Bank, Washington, DC
publishDate	2020
url	http://documents.worldbank.org/curated/en/814101594332309340/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar http://hdl.handle.net/10986/34076
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Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar

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