Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar

Growing evidence confirms that citizen engagement is key to improving the delivery and quality of public services, management of public finances, and to promoting social inclusion, resulting in tangible improvements in people’s lives. The advent an...

Full description

Bibliographic Details
Main Authors: Rakotomalala, Olivia, Peixoto, Tiago, Kumagai, Saki
Format: Brief
Language:English
Published: World Bank, Washington, DC 2020
Subjects:
Online Access:http://documents.worldbank.org/curated/en/814101594332309340/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar
http://hdl.handle.net/10986/34076
id okr-10986-34076
recordtype oai_dc
spelling okr-10986-340762021-05-25T10:54:37Z Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar Rakotomalala, Olivia Peixoto, Tiago Kumagai, Saki SERVICE DELIVERY CIVIC ENGAGEMENT DIGITAL TECHNOLOGY ACCESS TO MOBILE CIVIL SOCIETY GOVERNANCE PUBLIC SECTOR REFORM ACCOUNTABILITY Growing evidence confirms that citizen engagement is key to improving the delivery and quality of public services, management of public finances, and to promoting social inclusion, resulting in tangible improvements in people’s lives. The advent and availability of new technologies provide new opportunities to reach citizens, aggregate their ‘voice’ and demand, help governments respond, and partner with citizens to find and implement solutions collectively. With the right approach, CivicTech enables citizens to overcome income, social, and geographical barriers to interact with governments and participate at the local or national level. The CivicTech pilot in Madagascar supported the development of a Facebook ChatBot (bot) to enable third-party monitoring of service delivery operations for the Madagascar Public Sector Performance Project (PAPSP, P150116). A similar approach could be replicated for Community Driven Development (CDD) projects and local government and decentralized service delivery projects to achieve a multi-channel structure for third-party monitoring (offline, mobile, and web). The note documents the CivicTech pilot experience in Madagascar and lessons learned. 2020-07-10T21:09:53Z 2020-07-10T21:09:53Z 2020-06 Brief http://documents.worldbank.org/curated/en/814101594332309340/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar http://hdl.handle.net/10986/34076 English Governance Notes;No. 23 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Economic & Sector Work Economic & Sector Work :: Other Public Sector Study
repository_type Digital Repository
institution_category Foreign Institution
institution Digital Repositories
building World Bank Open Knowledge Repository
collection World Bank
language English
topic SERVICE DELIVERY
CIVIC ENGAGEMENT
DIGITAL TECHNOLOGY
ACCESS TO MOBILE
CIVIL SOCIETY
GOVERNANCE
PUBLIC SECTOR REFORM
ACCOUNTABILITY
spellingShingle SERVICE DELIVERY
CIVIC ENGAGEMENT
DIGITAL TECHNOLOGY
ACCESS TO MOBILE
CIVIL SOCIETY
GOVERNANCE
PUBLIC SECTOR REFORM
ACCOUNTABILITY
Rakotomalala, Olivia
Peixoto, Tiago
Kumagai, Saki
Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar
relation Governance Notes;No. 23
description Growing evidence confirms that citizen engagement is key to improving the delivery and quality of public services, management of public finances, and to promoting social inclusion, resulting in tangible improvements in people’s lives. The advent and availability of new technologies provide new opportunities to reach citizens, aggregate their ‘voice’ and demand, help governments respond, and partner with citizens to find and implement solutions collectively. With the right approach, CivicTech enables citizens to overcome income, social, and geographical barriers to interact with governments and participate at the local or national level. The CivicTech pilot in Madagascar supported the development of a Facebook ChatBot (bot) to enable third-party monitoring of service delivery operations for the Madagascar Public Sector Performance Project (PAPSP, P150116). A similar approach could be replicated for Community Driven Development (CDD) projects and local government and decentralized service delivery projects to achieve a multi-channel structure for third-party monitoring (offline, mobile, and web). The note documents the CivicTech pilot experience in Madagascar and lessons learned.
format Brief
author Rakotomalala, Olivia
Peixoto, Tiago
Kumagai, Saki
author_facet Rakotomalala, Olivia
Peixoto, Tiago
Kumagai, Saki
author_sort Rakotomalala, Olivia
title Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar
title_short Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar
title_full Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar
title_fullStr Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar
title_full_unstemmed Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar
title_sort chatbots for third-party monitoring : civictech pilot in madagascar
publisher World Bank, Washington, DC
publishDate 2020
url http://documents.worldbank.org/curated/en/814101594332309340/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar
http://hdl.handle.net/10986/34076
_version_ 1764480294718537728