Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar
Growing evidence confirms that citizen engagement is key to improving the delivery and quality of public services, management of public finances, and to promoting social inclusion, resulting in tangible improvements in people’s lives. The advent an...
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okr-10986-340762021-05-25T10:54:37Z Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar Rakotomalala, Olivia Peixoto, Tiago Kumagai, Saki SERVICE DELIVERY CIVIC ENGAGEMENT DIGITAL TECHNOLOGY ACCESS TO MOBILE CIVIL SOCIETY GOVERNANCE PUBLIC SECTOR REFORM ACCOUNTABILITY Growing evidence confirms that citizen engagement is key to improving the delivery and quality of public services, management of public finances, and to promoting social inclusion, resulting in tangible improvements in people’s lives. The advent and availability of new technologies provide new opportunities to reach citizens, aggregate their ‘voice’ and demand, help governments respond, and partner with citizens to find and implement solutions collectively. With the right approach, CivicTech enables citizens to overcome income, social, and geographical barriers to interact with governments and participate at the local or national level. The CivicTech pilot in Madagascar supported the development of a Facebook ChatBot (bot) to enable third-party monitoring of service delivery operations for the Madagascar Public Sector Performance Project (PAPSP, P150116). A similar approach could be replicated for Community Driven Development (CDD) projects and local government and decentralized service delivery projects to achieve a multi-channel structure for third-party monitoring (offline, mobile, and web). The note documents the CivicTech pilot experience in Madagascar and lessons learned. 2020-07-10T21:09:53Z 2020-07-10T21:09:53Z 2020-06 Brief http://documents.worldbank.org/curated/en/814101594332309340/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar http://hdl.handle.net/10986/34076 English Governance Notes;No. 23 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Economic & Sector Work Economic & Sector Work :: Other Public Sector Study |
repository_type |
Digital Repository |
institution_category |
Foreign Institution |
institution |
Digital Repositories |
building |
World Bank Open Knowledge Repository |
collection |
World Bank |
language |
English |
topic |
SERVICE DELIVERY CIVIC ENGAGEMENT DIGITAL TECHNOLOGY ACCESS TO MOBILE CIVIL SOCIETY GOVERNANCE PUBLIC SECTOR REFORM ACCOUNTABILITY |
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SERVICE DELIVERY CIVIC ENGAGEMENT DIGITAL TECHNOLOGY ACCESS TO MOBILE CIVIL SOCIETY GOVERNANCE PUBLIC SECTOR REFORM ACCOUNTABILITY Rakotomalala, Olivia Peixoto, Tiago Kumagai, Saki Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar |
relation |
Governance Notes;No. 23 |
description |
Growing evidence confirms that citizen
engagement is key to improving the delivery and quality of
public services, management of public finances, and to
promoting social inclusion, resulting in tangible
improvements in people’s lives. The advent and availability
of new technologies provide new opportunities to reach
citizens, aggregate their ‘voice’ and demand, help
governments respond, and partner with citizens to find and
implement solutions collectively. With the right approach,
CivicTech enables citizens to overcome income, social, and
geographical barriers to interact with governments and
participate at the local or national level. The CivicTech
pilot in Madagascar supported the development of a Facebook
ChatBot (bot) to enable third-party monitoring of service
delivery operations for the Madagascar Public Sector
Performance Project (PAPSP, P150116). A similar approach
could be replicated for Community Driven Development (CDD)
projects and local government and decentralized service
delivery projects to achieve a multi-channel structure for
third-party monitoring (offline, mobile, and web). The note
documents the CivicTech pilot experience in Madagascar and
lessons learned. |
format |
Brief |
author |
Rakotomalala, Olivia Peixoto, Tiago Kumagai, Saki |
author_facet |
Rakotomalala, Olivia Peixoto, Tiago Kumagai, Saki |
author_sort |
Rakotomalala, Olivia |
title |
Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar |
title_short |
Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar |
title_full |
Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar |
title_fullStr |
Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar |
title_full_unstemmed |
Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar |
title_sort |
chatbots for third-party monitoring : civictech pilot in madagascar |
publisher |
World Bank, Washington, DC |
publishDate |
2020 |
url |
http://documents.worldbank.org/curated/en/814101594332309340/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar http://hdl.handle.net/10986/34076 |
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1764480294718537728 |