Governance and Public Service Delivery in Europe and Central Asia : Unofficial Payments, Utilization and Satisfaction

Governance and Public Service Delivery in Europe and Central Asia : Unofficial Payments, Utilization and Satisfaction

Using data from the 2010 Life in Transition Survey, this paper examines the levels of citizens' satisfaction with public service delivery in Europe and Central Asia and identifies some factors that may help explain variation in utilization and...

Full description

Bibliographic Details
Main Authors: Diagne, Mame Fatou, Ringold, Dena, Zaidi, Salman
Format: Policy Research Working Paper
Language:English
Published: 2012
Subjects:
ACCESSIBILITY
ACCOUNTABILITY
CITIZEN
CITIZEN FEEDBACK
CITIZENS
CLEANLINESS
COMPLAINT
COMPLAINTS
DELIVERY OF SERVICES
DEMOGRAPHIC FACTORS
DEVELOPMENT POLICY
DRUGS
ECONOMIC TRANSITION
ELDERLY
ELDERLY PEOPLE
EMERGENCY CARE
FEMALE
FEWER CHILDREN
HEALTH REFORM
HEALTH SECTOR
HEALTH SERVICES
HEALTH SYSTEM
HEALTH SYSTEMS
HOSPITAL
HOSPITALS
HOUSEHOLD SURVEYS
HOUSEHOLDS
IMMUNIZATION
IMPROVING GOVERNANCE
INCOME
INFORMATION SYSTEMS
INSTITUTIONAL ARRANGEMENTS
INTERNATIONAL ORGANIZATIONS
JUDICIAL REVIEW
LABOR MARKET
LEGAL FRAMEWORK
LOCAL GOVERNMENTS
MEDICAL TREATMENT
NATIONAL GOVERNMENT
NATIONAL GOVERNMENTS
NUMBER OF CHILDREN
NUMBER OF WOMEN
PERFORMANCE RATINGS
POLICE
POLICY DISCUSSIONS
POLICY MAKERS
POLICY RESEARCH
POLICY RESEARCH WORKING PAPER
POLITICAL CHANGE
POPULATION GROUPS
PRACTITIONERS
PREGNANT WOMEN
PRIMARY HEALTH CARE
PROGRESS
PUBLIC EDUCATION
PUBLIC HEALTH
PUBLIC HEALTH SERVICES
PUBLIC OFFICIALS
PUBLIC PERCEPTIONS
PUBLIC SERVICE
PUBLIC SERVICE DELIVERY
PUBLIC SERVICE PROVISION
PUBLIC SERVICES
QUALITY OF EDUCATION
QUALITY OF SERVICES
QUALITY SERVICES
REFERRAL SYSTEMS
RESPECT
RURAL AREAS
SECONDARY EDUCATION
SECONDARY SCHOOL
SERVICE DELIVERY
SERVICE PROVIDERS
SERVICE PROVISION
SERVICE QUALITY
SOCIAL HEALTH INSURANCE
SOCIAL IMPACT
SOCIAL OUTCOMES
SOCIAL SECURITY
SUBJECTIVE ASSESSMENTS
SUBJECTIVE DATA
TEACHING MATERIALS
TECHNICAL INFORMATION
TRAFFIC
UNEMPLOYMENT
URBAN AREAS
VOCATIONAL EDUCATION
Online Access:http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20120312134350
http://hdl.handle.net/10986/3281

Internet

http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20120312134350
http://hdl.handle.net/10986/3281

Similar Items