Living Life : Assessing Bureaucratic Complexity in Citizen-Government Interactions
Bureaucratic complexity in citizen-government interactions can be an obstacle to accessing basic services and exercising civil rights. This paper presents a new methodology to collect contributor-based data on the regulatory framework and...
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| Language: | English |
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World Bank, Washington, DC
2018
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| Online Access: | http://documents.worldbank.org/curated/en/470591539194008898/Living-Life-Assessing-Bureaucratic-Complexity-in-Citizen-Government-Interactions http://hdl.handle.net/10986/30578 |
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okr-10986-305782021-06-14T10:06:53Z Living Life : Assessing Bureaucratic Complexity in Citizen-Government Interactions Perotti, Valeria Kayumova, Marina Mazoni Silva Martins, Natalia BUREAUCRACY GOVERNMENT CITIZEN ENGAGEMENT CIVIC PARTICIPATION ADMINISTRATIVE REFORM CIVIL REGISTRATION IDENTIFICATION VOTING PAYING TAXES PUBLIC HEALTH PUBLIC UTILITIES EDUCATION Bureaucratic complexity in citizen-government interactions can be an obstacle to accessing basic services and exercising civil rights. This paper presents a new methodology to collect contributor-based data on the regulatory framework and compliance burden of six key citizen-government interactions: (i) civil registration and identification, (ii) voting, (iii) paying taxes, (iv) access to health care, (v) access to education, and (vi) access to utilities. The methodology was tested in Chile, Ghana, India, and Vietnam, and it provided an overview of the legal and regulatory frameworks. In addition, the study offers some interesting observations: (i) two of the four economies moved toward including digital components to civil registration and identification systems, making it easier to register births/deaths and obtain an identification document; (ii) three of the four economies require a specific voter ID to cast a ballot, which can discourage citizens from engaging in elections; (iii) patients accessing certain services at primary health care facilities may experience longer waits for treatment than those seeking access to the same services in hospitals; and (iv) a student's ability to access quality education can be limited by school placement based on residential address in two of the four economies. The lessons learned suggest that future studies should use survey data collection to investigate the practical experience of citizens beyond procedures and legal requirements. In addition, focusing on fewer areas and including a larger set of countries could generate greater variability and more robust conclusions. 2018-10-16T19:16:54Z 2018-10-16T19:16:54Z 2018-10 Working Paper http://documents.worldbank.org/curated/en/470591539194008898/Living-Life-Assessing-Bureaucratic-Complexity-in-Citizen-Government-Interactions http://hdl.handle.net/10986/30578 English Policy Research Working Paper;No. 8610 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Publications & Research Publications & Research :: Policy Research Working Paper Chile Ghana India Vietnam |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English |
| topic |
BUREAUCRACY GOVERNMENT CITIZEN ENGAGEMENT CIVIC PARTICIPATION ADMINISTRATIVE REFORM CIVIL REGISTRATION IDENTIFICATION VOTING PAYING TAXES PUBLIC HEALTH PUBLIC UTILITIES EDUCATION |
| spellingShingle |
BUREAUCRACY GOVERNMENT CITIZEN ENGAGEMENT CIVIC PARTICIPATION ADMINISTRATIVE REFORM CIVIL REGISTRATION IDENTIFICATION VOTING PAYING TAXES PUBLIC HEALTH PUBLIC UTILITIES EDUCATION Perotti, Valeria Kayumova, Marina Mazoni Silva Martins, Natalia Living Life : Assessing Bureaucratic Complexity in Citizen-Government Interactions |
| geographic_facet |
Chile Ghana India Vietnam |
| relation |
Policy Research Working Paper;No. 8610 |
| description |
Bureaucratic complexity in
citizen-government interactions can be an obstacle to
accessing basic services and exercising civil rights. This
paper presents a new methodology to collect
contributor-based data on the regulatory framework and
compliance burden of six key citizen-government
interactions: (i) civil registration and identification,
(ii) voting, (iii) paying taxes, (iv) access to health care,
(v) access to education, and (vi) access to utilities. The
methodology was tested in Chile, Ghana, India, and Vietnam,
and it provided an overview of the legal and regulatory
frameworks. In addition, the study offers some interesting
observations: (i) two of the four economies moved toward
including digital components to civil registration and
identification systems, making it easier to register
births/deaths and obtain an identification document; (ii)
three of the four economies require a specific voter ID to
cast a ballot, which can discourage citizens from engaging
in elections; (iii) patients accessing certain services at
primary health care facilities may experience longer waits
for treatment than those seeking access to the same services
in hospitals; and (iv) a student's ability to access
quality education can be limited by school placement based
on residential address in two of the four economies. The
lessons learned suggest that future studies should use
survey data collection to investigate the practical
experience of citizens beyond procedures and legal
requirements. In addition, focusing on fewer areas and
including a larger set of countries could generate greater
variability and more robust conclusions. |
| format |
Working Paper |
| author |
Perotti, Valeria Kayumova, Marina Mazoni Silva Martins, Natalia |
| author_facet |
Perotti, Valeria Kayumova, Marina Mazoni Silva Martins, Natalia |
| author_sort |
Perotti, Valeria |
| title |
Living Life : Assessing Bureaucratic Complexity in Citizen-Government Interactions |
| title_short |
Living Life : Assessing Bureaucratic Complexity in Citizen-Government Interactions |
| title_full |
Living Life : Assessing Bureaucratic Complexity in Citizen-Government Interactions |
| title_fullStr |
Living Life : Assessing Bureaucratic Complexity in Citizen-Government Interactions |
| title_full_unstemmed |
Living Life : Assessing Bureaucratic Complexity in Citizen-Government Interactions |
| title_sort |
living life : assessing bureaucratic complexity in citizen-government interactions |
| publisher |
World Bank, Washington, DC |
| publishDate |
2018 |
| url |
http://documents.worldbank.org/curated/en/470591539194008898/Living-Life-Assessing-Bureaucratic-Complexity-in-Citizen-Government-Interactions http://hdl.handle.net/10986/30578 |
| _version_ |
1764472421111300096 |