Measuring the Effectiveness of Service Delivery : Delivery of Government Provided Goods and Services in India
This paper uses new survey data to measure the government's capacity to deliver goods and services in a manner that includes: high coverage of the population; equal access; and high quality of service delivery. The paper finds variation in the...
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| Format: | Working Paper |
| Language: | English en_US |
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World Bank, Washington, DC
2017
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| Online Access: | http://documents.worldbank.org/curated/en/785091506521681988/Measuring-the-effectiveness-of-service-delivery-delivery-of-government-provided-goods-and-services-in-India http://hdl.handle.net/10986/28452 |
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okr-10986-284522021-06-08T14:42:45Z Measuring the Effectiveness of Service Delivery : Delivery of Government Provided Goods and Services in India Demirguc-Kunt, Asli Klapper, Leora Prasad, Neeraj GENDER SERVICE DELIVERY PUBLIC SERVICES PUBLIC GOODS STATE CAPACITY POVERTY INEQUALITY UNEQUAL ACCESS ACCESS TO SERVICES This paper uses new survey data to measure the government's capacity to deliver goods and services in a manner that includes: high coverage of the population; equal access; and high quality of service delivery. The paper finds variation in these indicators across and within Indian states. Overall: (i) access to government provided goods and services is low -- about 60 percent of the surveyed population are unable to apply for goods and services they self-report needing; (ii) inequality in access is high -- women and poor adults are more likely to report an inability to apply for goods and services they need; and (iii) less than a third of the respondents who did manage to apply for a government delivered good or service found the application process to be easy. Access can be improved by reducing application costs and processing times, simplifying the application process, and providing alternative channels to receive applications. 2017-10-05T16:55:34Z 2017-10-05T16:55:34Z 2017-09 Working Paper http://documents.worldbank.org/curated/en/785091506521681988/Measuring-the-effectiveness-of-service-delivery-delivery-of-government-provided-goods-and-services-in-India http://hdl.handle.net/10986/28452 English en_US Policy Research Working Paper;No. 8207 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Publications & Research Publications & Research :: Policy Research Working Paper South Asia India |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
GENDER SERVICE DELIVERY PUBLIC SERVICES PUBLIC GOODS STATE CAPACITY POVERTY INEQUALITY UNEQUAL ACCESS ACCESS TO SERVICES |
| spellingShingle |
GENDER SERVICE DELIVERY PUBLIC SERVICES PUBLIC GOODS STATE CAPACITY POVERTY INEQUALITY UNEQUAL ACCESS ACCESS TO SERVICES Demirguc-Kunt, Asli Klapper, Leora Prasad, Neeraj Measuring the Effectiveness of Service Delivery : Delivery of Government Provided Goods and Services in India |
| geographic_facet |
South Asia India |
| relation |
Policy Research Working Paper;No. 8207 |
| description |
This paper uses new survey data to
measure the government's capacity to deliver goods and
services in a manner that includes: high coverage of the
population; equal access; and high quality of service
delivery. The paper finds variation in these indicators
across and within Indian states. Overall: (i) access to
government provided goods and services is low -- about 60
percent of the surveyed population are unable to apply for
goods and services they self-report needing; (ii) inequality
in access is high -- women and poor adults are more likely
to report an inability to apply for goods and services they
need; and (iii) less than a third of the respondents who did
manage to apply for a government delivered good or service
found the application process to be easy. Access can be
improved by reducing application costs and processing times,
simplifying the application process, and providing
alternative channels to receive applications. |
| format |
Working Paper |
| author |
Demirguc-Kunt, Asli Klapper, Leora Prasad, Neeraj |
| author_facet |
Demirguc-Kunt, Asli Klapper, Leora Prasad, Neeraj |
| author_sort |
Demirguc-Kunt, Asli |
| title |
Measuring the Effectiveness of Service Delivery : Delivery of Government Provided Goods and Services in India |
| title_short |
Measuring the Effectiveness of Service Delivery : Delivery of Government Provided Goods and Services in India |
| title_full |
Measuring the Effectiveness of Service Delivery : Delivery of Government Provided Goods and Services in India |
| title_fullStr |
Measuring the Effectiveness of Service Delivery : Delivery of Government Provided Goods and Services in India |
| title_full_unstemmed |
Measuring the Effectiveness of Service Delivery : Delivery of Government Provided Goods and Services in India |
| title_sort |
measuring the effectiveness of service delivery : delivery of government provided goods and services in india |
| publisher |
World Bank, Washington, DC |
| publishDate |
2017 |
| url |
http://documents.worldbank.org/curated/en/785091506521681988/Measuring-the-effectiveness-of-service-delivery-delivery-of-government-provided-goods-and-services-in-India http://hdl.handle.net/10986/28452 |
| _version_ |
1764466949584060416 |